Front of House Supervisor

7 days ago

City of London, Central London, United Kingdom Native Ltd Full time
About Native Places

We are a group of apartment hotels, 4 of them located in London in key locations such as Bankside, St Paul area and Hyde Park and the rest in Manchester and Scotland.

Join the team & be part of our journey

Right now we are looking to find our nextFront of House Supervisorto join our Front of House Team In London, for our property located in St Paul Cathedral area-Native Kings Wardrobe.

Your role as a Front of House Supervisor is to ensure the whole team is consistently providing the best Native service that is both informative and friendly. The team need to make genuine connections and be equipped to answers and assist with anything the guest may throw at them. As the main point of contact for all visitors the front desk needs to be knowledgeable, hospitable and vigilant in terms of security and guest safety. As well as leading a team that provides great customer service you and your team need to manage daily financial reporting, data handling and display a clear understanding of all process and procedures. The role involves assisting in and supervising the controlling of the resources, managing the processes and cultivating the development of the Front Office day and night team.

Counter is the new addition at Native King's Wardrobe. Our guests' first sense of arrival, is a reception, hotel lobby, café and counter deli during the day, serving small plates and drinks in the evening.Expect classic café staples for breakfast, nourishing salads & sandwiches for lunch, and yummy small plates in the evening to complement a selection of wines, beers and classic cocktails.
What the job entails?

Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other team members, visitors, clients and guests.

Oversee daily operations of Reception and Counter, including ordering, managing staff, scheduling, and ensuring high standards of service.

Provide exceptional service to guests, addressing inquiries, handling complaints, and ensuring a positive experience for all guests.

Train new staff in service standards, menu items, and operational procedures. Provide ongoing coaching and development opportunities for team members.

Monitor sales performance, analyse trends, and implement strategies to maximize revenue and profitability. Control costs by managing labour expenses and minimizing waste.

Ensure the highest service and Guest Satisfaction level.

Maintain accurate records of inventory and conduct regular stock checks to minimise wastage and maximise efficiency.

Collaborate with other departments, such as front of house staff and management, to ensure seamless communication and efficient service delivery.

Build positive and productive working relationship with colleagues across the business.

Keep a fluent and co-operative communication and working relationship with all departments.

Actively promote teamwork and two-way communication

Experience:

Previous experience in a similar role, within hospitality industry

Demonstrable experience of working in a customer-facing role

Experience of working within the hotel / hospitality / travel sector

Strong, proven track record of delivering exceptional guest service


As well as being able to call yourself a Native heres some of the other great benefits of working with us:

  • 6 complimentary stays in any Native properties, including London, Edinburgh, Glasgow and Manchester.
  • Friends & Family discount on Native stays.
  • 6 days Company Sick Pay / year
  • Cycle to work scheme.
  • Number of Holidays increasing with years of service (1 day per year).
  • Meals on duty
  • Employee of the month perks
  • Recommend a Friend scheme

If you're as passionate as we are about providing exceptional service, we'd love to hear from you

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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