Pre-sales Technical Team Leader
3 weeks ago
About us:
We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"
Role summary:
To provide market leading pre-sale technical support. To listen carefully to the information provided, ask effective questions to gain in-depth application understanding, reference literature and use experience & knowledge to formulate a response and finally effectively communicate the advice/support needed. Focusing on Ecodan Air to Water Heat Pumps and MVHR products.
Acting as the first tier of pre-sale support, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential.
Skills/Responsibilities:
- Provide team and individual performance reports to line manager.
- Produce weekly, monthly, quarterly and ad-hock reports when required.
- Maintain and develop technical service with support from line manager.
- Run weekly technical team meetings.
- Perform all activities in-line with customer service standards, department standards and company principles.
- Manage workload distribution and completion in line with the agreed SLA.
- Ensure the team produces accurate quotations relating to the Mitsubishi Electric Ecodan Air to Water Heat Pumps and Ventilation range.
- Ensure resource allocation to support customers, sales departments and other internal functions.
- Answer technical and application enquiries promptly, efficiently and in line with agreed service levels.
- Ensure the teams provides accurate, concise, well written, technical advice that consistently meet quality standards.
- Track, benchmark and develop technical ability on new and existing products ensuring the highest level of knowledge is maintained and Pre-sales team is aligned.
- Stay up to date with product developments, market and industry knowledge.
- Training support for customers and account managers.
- Be the first point of contact with other departments for technical support.
- Achieve key performance indicators.
Experience:
- 3 years experience within Air to Water Heat Pump industry.
- Experience on management or team leading.
- Engineering degree desirable.
- Excellent understanding of refrigeration circuits, electric circuitry, water-based heating systems and their application.
- Knowledge of building regulations.
- Excellent customer service approach.
- Ability to work effectively both individually and as part of a team.
- Problem solving and decision-making capability.
- HNC / HND / NVQ qualified (desirable).
- IT literate with Microsoft office packages.
- Organizational and time management skills.
- Excellent business sense and commercial awareness.
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
- Pension.
- Life Assurance.
- Group Income Protection Scheme.
- Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
- Access to Mitsubishi’s very own discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
-
Pre Sales Technical Leader
2 days ago
Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full timeAbout Us:Mitsubishi Electric is a leading global manufacturer of electrical and electronic products, committed to innovation and customer satisfaction.Job Summary:We are seeking a highly skilled Pre Sales Technical Leader to join our team, responsible for providing market-leading pre-sale technical support to our customers.Key Responsibilities:Provide expert...
-
Pre Sales Technical Leader
1 day ago
Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full timeAbout Us:Mitsubishi Electric is a leading global manufacturer of electrical and electronic products, committed to innovation and customer satisfaction.Job Summary:We are seeking a highly skilled Pre Sales Technical Leader to join our team, responsible for providing market-leading pre-sale technical support to our customers.Key Responsibilities:Provide expert...
-
Pre Sales Technical Engineer
2 months ago
Hatfield, UK, Hertfordshire, United Kingdom Mitsubishi Electric Full timeAbout us:We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us...
-
Pre-Sales Technical Consultant
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full timeJob OverviewCompany Background:Mitsubishi Electric Group is dedicated to fostering a dynamic and sustainable society through ongoing technological advancements and innovative thinking. Our motto, "Changes for the Better," embodies our commitment to continuous improvement and progress, as we strive to enhance our contributions towards a brighter...
-
Pre-Sales Technical Consultant
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full timeJob OverviewCompany Background:Mitsubishi Electric Group is dedicated to fostering a vibrant and sustainable society through ongoing technological advancements and innovative thinking. Our motto, "Changes for the Better," embodies our commitment to continuous improvement and our aspiration to create a brighter future for all.Position Summary:The role...
-
Pre-Sales Technical Consultant
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full timeJob OverviewCompany Overview:Mitsubishi Electric Group is dedicated to fostering a vibrant and sustainable society through ongoing technological advancements and relentless creativity. Our motto, "Changes for the Better," embodies our commitment to continual improvement and innovation, as we strive to create a brighter future for all.Position Summary:The...
-
Pre-Sales Technical Consultant
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full timeJob OverviewCompany Overview:Mitsubishi Electric Group is dedicated to fostering a vibrant and sustainable society through relentless technological advancements and innovative thinking. Our motto, "Changes for the Better," reflects our commitment to continuous improvement and growth, aiming to create a brighter future for all.Position Summary:The role...
-
Pre-Sales Technical Engineer
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full timeJob OverviewCompany Background:Mitsubishi Electric Group is dedicated to fostering a vibrant and sustainable society through relentless technological advancements and innovative thinking. Our motto, "Changes for the Better," reflects our commitment to continuous improvement and growth, as we strive to create a brighter future for all.Position Summary:The...
-
Pre-Sales Technical Specialist
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full timeJob OverviewAbout Mitsubishi Electric:The Mitsubishi Electric Group is dedicated to fostering a vibrant and sustainable society through relentless technological advancements and innovative thinking. Our motto, "Changes for the Better," embodies our commitment to continuous improvement and progress, as we strive to create a brighter future for all.Position...
-
Pre-Sales Technical Team Lead
5 days ago
Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full timeJob DescriptionAbout Us:Mitsubishi Electric is a leading global manufacturer of electrical and electronic products, contributing to the realization of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity.Role Summary:We are seeking a highly skilled Pre-Sales Technical Team Lead to provide market-leading...
-
Technical Sales Engineer
1 hour ago
Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full timeAbout UsMitsubishi Electric is a leading global manufacturer of electrical and electronic products, with a strong commitment to innovation and customer satisfaction.Job SummaryWe are seeking a highly skilled Technical Sales Engineer to join our team, providing market-leading pre-sale technical support to our customers. As a Technical Sales Engineer, you will...
-
Pre-Sales Technical Team Lead
4 days ago
Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full timeAbout UsMitsubishi Electric is a leading global manufacturer of electrical and electronic products, contributing to the realization of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity.Job SummaryWe are seeking a highly skilled Pre-Sales Technical Team Lead to provide market-leading pre-sale technical...
-
Pre-Sales Technical Team Lead
3 days ago
Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full timeAbout UsMitsubishi Electric is a leading global manufacturer of electrical and electronic products, contributing to the realization of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity.Job SummaryWe are seeking a highly skilled Pre-Sales Technical Team Lead to provide market-leading pre-sale technical...
-
Technical Sales Specialist
2 hours ago
Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full timeAbout UsMitsubishi Electric is a leading global manufacturer of electrical and electronic products, with a strong commitment to innovation and customer satisfaction.Job SummaryWe are seeking a highly skilled Technical Sales Specialist to join our team, providing market-leading pre-sale technical support to our customers.Key ResponsibilitiesProvide expert...
-
Pre-Sales Engineer
5 days ago
Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full timeJob DescriptionAbout UsMitsubishi Electric is a leading global manufacturer of electrical and electronic products, contributing to the realization of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity.Role SummaryWe are seeking a highly skilled Pre-Sales Technical Team Lead to provide market-leading...
-
Head of Sales Networking and Security
1 month ago
Hatfield, Hertfordshire, United Kingdom Computacenter AG & Co. oHG Full timeLocation: UK - London, UK - Hatfield, UK - Reading | Job-ID: | Contract type: Standard | Business Unit: Sales & Pre-Sales & Alliances Life on the team We are looking for a dynamic Sales Leader for the Networking and Security team. If you have a passion for helping customers leverage the best technologies and services to better connect and secure their...
-
Enterprise Solutions Architect
4 days ago
Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full timeAbout the RoleWe are seeking an experienced Enterprise Solutions Architect to join our dynamic and rapidly expanding Workplace Consultancy Practice at Computacenters. As a key member of our team, you will be responsible for shaping and delivering IT infrastructure strategies for senior IT management and C-level customers.Key ResponsibilitiesEngage with...
-
IT Solution Architect
24 hours ago
Hatfield, Hertfordshire, United Kingdom Hamilton Barnes Associates Limited Full timeJob Title: Senior / Lead Microsoft Solutions ArchitectAbout Us:Hamilton Barnes Associates Limited is a dynamic and growing Managed Service Provider, dedicated to delivering innovative IT solutions to our diverse client base.Job Summary:We are seeking a highly skilled Senior / Lead Microsoft Solutions Architect to join our team and lead our client's technical...
-
IT Solution Architect
21 hours ago
Hatfield, Hertfordshire, United Kingdom Hamilton Barnes Associates Limited Full timeJob Title: Senior / Lead Microsoft Solutions ArchitectAbout Us:Hamilton Barnes Associates Limited is a dynamic and growing Managed Service Provider, dedicated to delivering innovative IT solutions to our diverse client base.Job Summary:We are seeking a highly skilled Senior / Lead Microsoft Solutions Architect to join our team and lead our client's technical...
-
Reception Team Leader
3 weeks ago
Hatfield, Hertfordshire, United Kingdom Hatfield Health Centre Full timePosition Overview The Hatfield Health Centre is in search of a dedicated and proactive Reception Team Leader to oversee the operations of the Reception department. Key Responsibilities The primary responsibilities of this role encompass: Leading the Reception team by providing training, guidance, and motivation. Conducting performance evaluations and...