Reception Team Leader
3 weeks ago
Position Overview
The Hatfield Health Centre is in search of a dedicated and proactive Reception Team Leader to oversee the operations of the Reception department.
Key Responsibilities
The primary responsibilities of this role encompass:
- Leading the Reception team by providing training, guidance, and motivation.
- Conducting performance evaluations and managing staff schedules.
- Monitoring staffing levels to ensure optimal service delivery.
- Overseeing the clinical scheduling and supporting Health and Safety compliance.
- Demonstrating exceptional customer service and effective communication.
- Setting a professional standard for the Reception team.
The practice operates Monday through Friday, and the Reception Team Leader will be instrumental in preparing the practice for daily operations.
Core Duties
The Reception Team Leader will:
- Advocate for the services provided by the practice and ensure a seamless operation of the Reception team.
- Facilitate the onboarding and training of new Reception personnel in accordance with the Practice Induction Programme.
- Provide continuous training and support to enhance the skills of the Reception staff.
- Ensure sufficient staffing levels and manage leave and absences effectively.
- Administer the GP scheduling and appointment system, ensuring compliance with established policies.
- Assist with patient inquiries and manage complaints in a professional manner.
- Evaluate and recommend improvements to existing systems to enhance operational efficiency.
About Hatfield Health Centre
Hatfield Health Centre boasts a dedicated team of healthcare professionals, including GPs, nurses, and administrative staff, all committed to delivering high-quality care to our patient community. Our practice is well-established and located in a modern facility equipped with essential services.
Qualifications and Skills
Essential:
- GCSEs in English and Maths or equivalent qualifications.
- Experience in a healthcare environment.
- Strong communication and IT skills.
- Effective time management abilities.
- Capability to work independently and collaboratively.
Desirable:
- Experience in supervising or managing staff.
- Background in reception management and team development.
- Familiarity with conducting performance reviews.
- Experience in health promotion initiatives.
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