Team Leader

2 months ago

Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time
Job Description

Job Title: Team Leader - Programme Management

Job Reference: N/A

Department: Academic Services

Location: University of Hertfordshire

Job Type: Full-time

Salary: Competitive

Hours: 37 hours per week

Job Summary

We are seeking a highly motivated and experienced Team Leader to join our Academic Services team at the University of Hertfordshire. As a Team Leader, you will be responsible for leading a team of professional staff and providing administrative support to the programme management team.

Key Responsibilities
  • Lead a team of administrative staff to provide high-quality support to the programme management team.
  • Develop and implement effective administrative processes to ensure the smooth delivery of programmes.
  • Collaborate with colleagues from Academic Schools and the Student Administration Service to ensure accurate and timely completion of administration activities.
  • Manage and maintain data relating to courses and curriculum using appropriate systems.
  • Ensure accurate and timely completion of administration activities relating to the creation of course structures, validation documentation, and systems.
  • Provide excellent customer service and support to colleagues and students.
  • Develop and maintain effective working relationships with colleagues and stakeholders.
  • Contribute to the development of policies and procedures to ensure compliance with University regulations.
Requirements
  • Substantial proven administrative experience, preferably within a Higher Education Institution.
  • Proficiency and experience in IT across the range of Microsoft products, including databases, spreadsheets, and word-processing.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Good attention to detail and ability to create successful working relationships with a wide range of people.
  • Good understanding of customer care and proven problem-solving skills.
  • Minimum of a Degree or equivalent, or proven experience.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced administrative professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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