Pre-Sales Technical Consultant

3 weeks ago

Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full time
Job Overview

Company Overview:

Mitsubishi Electric Group is dedicated to fostering a vibrant and sustainable society through relentless technological advancements and innovative thinking. Our motto, "Changes for the Better," reflects our commitment to continuous improvement and growth, aiming to create a brighter future for all.

Position Summary:

The role involves delivering exceptional pre-sales technical assistance. This includes attentively gathering information, posing insightful questions to gain a comprehensive understanding of applications, utilizing reference materials, and leveraging expertise to provide informed responses. The focus will be on Ecodan Air to Water Heat Pumps and MVHR products.

As the primary point of pre-sales support, it is crucial to demonstrate outstanding customer service alongside superior engineering and problem-solving abilities.

Key Responsibilities:

  • Adhere to health and safety regulations and company policies.
  • Conduct all activities in alignment with customer service standards and departmental protocols.
  • Generate precise quotations related to Mitsubishi Electric's Ecodan Air to Water Heat Pumps and Ventilation range.
  • Analyze specifications and drawings to recommend appropriate equipment selections.
  • Respond to technical and application inquiries promptly and efficiently, adhering to established service levels.
  • Draft clear and concise technical advice that consistently meets quality benchmarks.
  • Monitor, evaluate, and enhance technical knowledge on both new and existing products to maintain the highest level of expertise.
  • Stay informed about product developments, market trends, and industry knowledge.
  • Create wiring and piping layout diagrams as necessary.
  • Provide training support for customers and account managers.
  • Assist internal and external stakeholders while emphasizing customer-centricity and delivering a leading service.
  • Meet key performance indicators.

Qualifications:

  • Demonstrated experience in the Air to Water Heat Pump sector.
  • Engineering degree preferred.
  • Strong understanding of refrigeration circuits, electrical systems, and water-based heating applications.
  • Familiarity with building regulations.
  • Exceptional customer service skills.
  • Ability to work effectively both independently and collaboratively.
  • Strong problem-solving and decision-making skills.
  • HNC / HND / NVQ qualifications are advantageous.
  • Proficient in Microsoft Office applications.
  • Excellent organizational and time management abilities.
  • Capability to reference and utilize technical literature effectively.
  • Ability to work effectively both independently and as part of a team.

Benefits:

  • Generous annual leave policy - 25 days per year, plus bank holidays, increasing with years of service.
  • Flexible working arrangements, including options for remote or hybrid work.
  • Pension plan.
  • Life insurance coverage.
  • Group income protection scheme.
  • Private medical and dental insurance, with single coverage funded by Mitsubishi.
  • Access to Mitsubishi's exclusive discount platform.
  • Colleague referral program.
  • Holiday purchase options.
  • Long service recognition awards.
  • Cycle to work initiative.
  • Engagement in sports and social activities, including events like theatre outings and team-building activities.
  • Employee assistance program offering additional services such as eldercare and medical consultations.

Diversity and Inclusion:

Mitsubishi Electric Group recognizes the importance of a diverse workforce and is committed to providing an inclusive workplace where all employees can thrive, regardless of gender or age. We actively promote diversity through various initiatives.

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