Pre-Sales Engineer

1 week ago

Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full time
Job Description

About Us

Mitsubishi Electric is a leading global manufacturer of electrical and electronic products, contributing to the realization of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity.

Role Summary

We are seeking a highly skilled Pre-Sales Technical Team Lead to provide market-leading pre-sale technical support for our Ecodan Air to Water Heat Pumps and MVHR products. The successful candidate will be responsible for listening carefully to customer information, asking effective questions, and using their technical expertise to formulate responses and communicate advice and support.

Key Responsibilities

  • Provide team and individual performance reports to line manager.
  • Produce weekly, monthly, quarterly, and ad-hoc reports as required.
  • Maintain and develop technical service with support from line manager.
  • Run weekly technical team meetings.
  • Perform all activities in line with customer service standards, department standards, and company principles.
  • Manage workload distribution and completion in line with the agreed SLA.
  • Ensure the team produces accurate quotations relating to the Mitsubishi Electric Ecodan Air to Water Heat Pumps and Ventilation range.
  • Ensure resource allocation to support customers, sales departments, and other internal functions.
  • Answer technical and application enquiries promptly, efficiently, and in line with agreed service levels.
  • Ensure the team provides accurate, concise, well-written, technical advice that consistently meets quality standards.
  • Track, benchmark, and develop technical ability on new and existing products, ensuring the highest level of knowledge is maintained and the Pre-sales team is aligned.
  • Stay up to date with product developments, market, and industry knowledge.
  • Training support for customers and account managers.
  • Be the first point of contact with other departments for technical support.
  • Achieve key performance indicators.

Requirements

  • 3 years' experience within the Air to Water Heat Pump industry.
  • Experience in management or team leading.
  • Engineering degree desirable.
  • Excellent understanding of refrigeration circuits, electric circuitry, water-based heating systems, and their application.
  • Knowledge of building regulations.
  • Excellent customer service approach.
  • Ability to work effectively both individually and as part of a team.
  • Problem-solving and decision-making capability.
  • HNC/HND/NVQ qualified (desirable).
  • IT literate with Microsoft Office packages.
  • Organizational and time management skills.
  • Excellent business sense and commercial awareness.

What We Offer

  • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
  • Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
  • Pension.
  • Life Assurance.
  • Group Income Protection Scheme.
  • Private Medical, Dental Insurance, and a Cash Plan Scheme - Single cover funded by Mitsubishi.
  • Access to Mitsubishi's very own discount platform.
  • Colleague Referral Scheme.
  • Holiday Buy.
  • Long Service Awards.
  • Cycle to Work Scheme.
  • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
  • Employee Assistance Programme including additional services Eldercare & Best Doctors.

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