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Pre-Sales Technical Consultant
2 months ago
Company Background:
Mitsubishi Electric Group is dedicated to fostering a vibrant and sustainable society through ongoing technological advancements and innovative thinking. Our motto, "Changes for the Better," embodies our commitment to continuous improvement and our aspiration to create a brighter future for all.
Position Summary:
The role involves delivering exceptional pre-sales technical assistance. This includes actively listening to client needs, posing insightful questions to gain a comprehensive understanding of applications, referencing technical documentation, and leveraging expertise to provide well-informed responses. The focus will be on Ecodan Air to Water Heat Pumps and MVHR products.
As the primary point of contact for pre-sales support, a strong emphasis on customer service, combined with superior engineering and problem-solving capabilities, is crucial.
Key Responsibilities:
- Adhere to health and safety standards and company policies.
- Conduct all tasks in accordance with customer service benchmarks, departmental guidelines, and corporate values.
- Generate precise quotations for Mitsubishi Electric's Ecodan Air to Water Heat Pumps and Ventilation product line.
- Analyze specifications and drawings to recommend appropriate equipment selections.
- Respond to technical and application inquiries promptly and efficiently, in alignment with established service levels.
- Draft clear and concise technical guidance that consistently meets quality expectations.
- Monitor, evaluate, and enhance technical knowledge on both new and existing products to ensure the highest level of expertise is maintained.
- Stay informed about product innovations, market trends, and industry developments.
- Create wiring and piping layout diagrams as necessary.
- Provide training support for clients and account managers.
- Assist internal and external stakeholders while promoting a customer-centric approach and delivering a 'market-leading' service.
- Meet established performance metrics.
Qualifications:
- Demonstrated experience in the Air to Water Heat Pump sector.
- Engineering degree preferred.
- Strong understanding of refrigeration systems, electrical circuits, and water-based heating applications.
- Familiarity with building regulations.
- Exemplary customer service skills.
- Ability to work independently and collaboratively within a team.
- Strong problem-solving and decision-making abilities.
- Relevant qualifications such as HNC, HND, or NVQ are desirable.
- Proficient in Microsoft Office applications.
- Excellent organizational and time management skills.
- Capability to reference and effectively utilize technical literature.
- Ability to work effectively both independently and as part of a team.
Benefits:
- Generous annual leave policy - 25 days plus bank holidays, increasing with tenure.
- Flexible working arrangements, including options for remote or hybrid work.
- Pension plan.
- Life insurance coverage.
- Group income protection scheme.
- Private medical and dental insurance, with single coverage funded by Mitsubishi.
- Access to an exclusive employee discount platform.
- Colleague referral incentives.
- Holiday purchase options.
- Long service recognition awards.
- Cycle to work initiative.
- Engagement in sports and social activities.
- Employee assistance program, offering additional services such as eldercare and medical consultations.
Diversity and Inclusion:
Mitsubishi Electric Group is committed to fostering a diverse workplace where all employees can thrive, regardless of gender or age. We actively promote diversity through various initiatives to ensure a supportive and inclusive environment.
