Pre-Sales Technical Consultant

3 weeks ago

Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full time
Job Overview

Company Background:

Mitsubishi Electric Group is dedicated to fostering a dynamic and sustainable society through ongoing technological advancements and innovative thinking. Our motto, "Changes for the Better," embodies our commitment to continuous improvement and progress, as we strive to enhance our contributions towards a brighter future.

Position Summary:

The role involves delivering exceptional pre-sales technical assistance. This includes actively listening to client needs, posing insightful questions to gain comprehensive application insights, referencing relevant materials, and leveraging expertise to provide informed responses. The focus will be on Ecodan Air to Water Heat Pumps and MVHR products.

As the primary point of pre-sales support, it is crucial to exhibit outstanding customer service alongside superior engineering and analytical skills.

Key Responsibilities:

  • Adhere to health and safety regulations and company policies.
  • Conduct all tasks in alignment with customer service standards and company values.
  • Generate precise quotations related to Mitsubishi Electric's Ecodan Air to Water Heat Pumps and Ventilation product line.
  • Analyze specifications and technical drawings to determine appropriate equipment selections.
  • Respond to technical and application inquiries promptly and efficiently, adhering to established service levels.
  • Craft clear, well-structured technical advice that consistently meets quality benchmarks.
  • Monitor, evaluate, and enhance technical proficiency on both new and existing products to maintain the highest knowledge standards.
  • Stay informed about product innovations, market trends, and industry developments.
  • Create wiring and piping layout diagrams as necessary.
  • Provide training support for clients and account managers.
  • Assist internal and external stakeholders while emphasizing customer-centric service and delivering a leading market experience.
  • Meet established performance metrics.

Qualifications:

  • Demonstrated experience in the Air to Water Heat Pump sector.
  • Engineering degree preferred.
  • Strong understanding of refrigeration systems, electrical circuits, and water-based heating applications.
  • Familiarity with building regulations.
  • Exceptional customer service skills.
  • Ability to work independently and collaboratively within a team.
  • Strong problem-solving and decision-making abilities.
  • HNC / HND / NVQ qualifications are advantageous.
  • Proficient in Microsoft Office applications.
  • Excellent organizational and time management capabilities.
  • Ability to reference and effectively utilize technical documentation.
  • Proven ability to work both independently and as part of a team.

Benefits:

  • Generous annual leave - 25 days plus bank holidays, increasing with service.
  • Flexible working arrangements, including remote and hybrid options.
  • Pension plan.
  • Life insurance coverage.
  • Group income protection program.
  • Private medical and dental insurance, with single coverage funded by Mitsubishi.
  • Access to an exclusive employee discount platform.
  • Colleague referral incentives.
  • Holiday purchase options.
  • Long service recognition awards.
  • Cycle to work initiative.
  • Participation in the Sports & Social Club, with various events.
  • Employee assistance program, including additional services for eldercare and medical consultations.

Diversity and Inclusion:

Mitsubishi Electric Group is committed to creating a workplace that enables all employees to reach their full potential, regardless of gender or age. We actively promote diversity through various initiatives that support this goal.

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