Marketplace Consultant

2 weeks ago

Manchester, United Kingdom Amazon TA Full time
More than 300 million customers shop in Amazon's store, andevery day, customers browse, purchase, and review products sold bythird-party sellers right alongside products sold by Amazon. Since2000, Amazon has offered this virtual shelf space to individualsand companies of all sizes, helping them reach hundreds of millionsof customers, build their brands, and grow their business.Fast-forward to the present day, and these third-party sellerproducts account for more than half of all units sold in our store.Expansion countries are currently in the process of intensifyingtheir efforts, creating a dynamic and fast-paced environment tooperate in.

With increasing complexity oftoday's ecommerce and rise of opportunities, the Strategic AccountServices team aims to leverage the full potential of each AmazonSeller. Our team provides strategic consultancy using adata-driven, collaborative, and customer-focused approach tosupport Sellers to achieve their goals. Our holistic serviceoffering addresses advice on topics such as Internationalexpansion, Portfolio Optimization, Fulfilment Strategy, ProductPresentation, Promotions, Advertising Strategy and Brand Building.In parallel to this strategic support, we also help Sellers tosolve their most pressing operationalchallenges.

As a Marketplace Consultant, youcore role is to support your Sellers to drive their business growthand program satisfaction by working backwards from their goals anddeveloping a jointly aligned roadmap. You will build a relationshipwith them and use your analytical know-how to proactively identifyand provide advice on opportunities for their Amazon account.

WHERE WE NEED YOUREXPERTISE:

Seller Management: Simultaneouslymanage a portfolio of 10-12 Sellers to develop individualstrategies, manage timelines, expectations and owncommunications.

Run Business Analyses:Produce business recommendations and actionable insights by using awide set of analytical tools to interpret customerdata.

Consultancy: Use your comprehensiveAmazon knowledge to understand Sellers need and leverage oursolutions for their priorities.

SupportExecution and Operational Troubleshooting: Support your Sellers byguiding the execution of strategic plans, answering ad-hocquestions, and help overcome operational and subject-specificchallenges.

Build relationships: Gain thetrust of each managed Seller by close collaboration and deliveringresults. Use trust to build and maintain strong relationships withyour stakeholders.

Coach: Dedicate time toeducate each Seller about Amazon's solutions and news to enhanceeach Selling partner's knowledge about Selling onAmazon.

Business Reviews: Prepare andpresent performance deep dives to facilitate a monthly discussionaround business progress, current challenges, and strategic planswith your Selling partner.

Become an Expert:Own a specific subject within our service organization with thegoal to support peers, invent processes/tools to the benefit of ourinternal and external stakeholders, e.g. Branding, Fulfilment byAmazon, Hiring, Tools, Deals and a lot more.

Develop specific local requirements to ensure that standardizeprocesses are adapted to the needs of Sellers in thiscountry.
BASIC QUALIFICATIONS -Bachelor's degree or equivalent, or experience in sales ormarketing work (like e-commerce, retail technology, SaaS) orequivalent
- Experience in account management, whether inecommerce or another relevant industry
- Stronganalytical skills allowing the interpretation of complex data setsusing Microsoft Excel
- Strong presentation skills andthe ability to influence stakeholders
- Excellent writtenand verbal communication
PREFERREDQUALIFICATIONS - Experience influencing at all levelswithin an organization, particularly at the executivelevel
- Experience with MS Office Suite, CRMs(Salesforce) and other systems
- Experience in exceedingcustomer expectations and account managementtargets

Amazon is an equal opportunitiesemployer. We believe passionately that employing a diverseworkforce is central to our success. We make recruiting decisionsbased on your experience and skills. We value your passion todiscover, invent, simplify and build. Protecting your privacy andthe security of your data is a longstanding top priority forAmazon. Please consult our Privacy Notice() to know more about how wecollect, use and transfer the personal data of ourcandidates.

Amazon is committed to a diverseand inclusive workplace. Amazon is an equal opportunity employerand does not discriminate on the basis of race, national origin,gender, gender identity, sexual orientation, protected veteranstatus, disability, age, or other legally protected status. Forindividuals with disabilities who would like to request anaccommodation, please visit

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