Customer Service Team Lead

Job DescriptionWe are seeking an experienced Customer Support Team Lead to join our team at Hastings Direct. This role is based in Leicester or Bexhill-on-Sea, with a hybrid working arrangement.About the Role:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.We've made huge investments in our data and...

Job OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.About the RoleWe're looking for a skilled Customer Conduct Lead to join our team in Leicester or...

About the Role:As a Customer Service Specialist in our Retentions department, you will play a crucial role in building strong relationships with customers and resolving their queries and complaints efficiently.Your primary responsibility will be to provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and...

Job Title: Customer Service AdvocateWe are seeking a highly skilled and dedicated Customer Service Advocate to join our team at Hastings Direct. As a key member of our working group, you will play a crucial role in ensuring that all change plans support customers in vulnerable circumstances.Your responsibilities will include:Leading the working group of...

We are seeking a Customer Service Representative to join our team at Tesco Partners. In this role, you will have the opportunity to make a real difference in the lives of our customers.As a Customer Service Representative, your primary responsibility will be to provide exceptional customer service, ensuring that every interaction with our shoppers is...

Company OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in data and tech capabilities over the past few years, nurturing our 4Cs culture.About the RoleWe're looking for a skilled individual to lead our efforts in supporting customers in vulnerable...

About the RoleThis is an exciting opportunity for someone to develop a career in the insurance industry as a Customer Service Specialist.As a Customer Service Specialist, you will be responsible for actively listening to customer queries, working with them to fact find and understand any changes to their policy details and circumstances.You will utilize...

About the OpportunityHastings Direct is looking for a skilled Customer Representative to join our team. As a Customer Representative, you will play a vital role in providing exceptional customer service and contributing to the success of our business.The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.Your Key...

Job SummaryHastings Direct is looking for a skilled Leads and Customer Advocacy Specialist to join our team in Leicester or Bexhill-on-Sea.About Us:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.About You:You will be responsible for identifying and developing leads to drive business growth.You will...

Role OverviewWe are seeking a highly skilled Customer Conduct Lead to join our team at Hastings Direct. In this role, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance.About UsHastings Direct is a digital insurance provider with...

**About Hastings Direct**We are a digital insurance provider with ambitious plans to become the best and biggest in the UK market.As our Home Claims Team Leader, you will play a key role in achieving this goal by leading our claims team to provide excellent customer service while maintaining high levels of accuracy and efficiency.The ideal candidate will...

Job DescriptionHastings Direct is a leading provider of insurance services, and we are currently seeking a skilled Customer Representative to join our Retentions department. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and developing a career in the insurance industry.Key...

About Tesco PartnersWe're proud to be a part of the Tesco family, serving our customers and communities with a passion for delivering exceptional shopping experiences. Our vision is to become every customer's favourite way to shop, whether they are at home or on-the-go.Job DescriptionAs a Customer Care Colleague, you will play a vital role in helping us...

Key ResponsibilitiesAs a Customer Data Analyst Lead, you will be responsible for leading the analysis of large datasets, identifying trends and patterns, and providing actionable recommendations to inform business decisions.You will work closely with cross-functional teams to develop and implement strategic solutions that drive business growth, and play a...

**Company Overview**Hastings Direct is a leading digital insurance provider in the UK market. We are committed to delivering exceptional customer experiences and growing our business sustainably.

**Customer Representative Opportunity**At Hastings Direct, we're seeking a dedicated individual to join our Retentions department as a Customer Representative. This role offers the chance to develop a career in Insurance and work with customers to resolve their queries, providing exceptional service and support.Key Responsibilities:Deliver outstanding...

About the RoleWe are seeking an experienced Service Manager to lead our mental health residential service in Bexhill-on-Sea. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our service, ensuring that we provide high-quality, person-centred care to our residents.Key ResponsibilitiesOversight of daily...

We are seeking a talented Customer Representative to join our team at Hastings Direct. In this role, you will have the opportunity to develop a career in the world of insurance, working with customers who are nearing the end of their current policy.As a Customer Representative, you will be responsible for delivering exceptional customer service, responding...

Job SummaryThis role is responsible for leading the working group of representatives across the business, ensuring that all change plans to support customers in vulnerable circumstances are aligned, risks and dependencies are managed, and learnings are shared.You will create a network of vulnerable customer champions across the business to ensure that...

Job Title: Residential Service LeadLocation: Bexhill-on-SeaSalary: £50,000 Total PackageAs a Residential Service Lead, you will be responsible for overseeing the day-to-day operations of our mental health residential service. You will lead a team of dedicated professionals and ensure that we provide high-quality care to our service users.Key...