Customer Service Professional
2 days ago
Hastings Direct is a leading provider of insurance services, and we are currently seeking a skilled Customer Representative to join our Retentions department. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and developing a career in the insurance industry.
Key Responsibilities:- Supporting customers who are nearing the end of their current policy and want to discuss their renewal options.
- Utilizing training and systems to offer customers suitable products and prices for their upcoming insurance needs.
- Talking confidently about our products, providing accurate information, and ensuring customers understand their policy, quotation, and services.
Requirements:
- Experience in delivering quality customer outcomes.
- Self-motivated individuals with a customer-centric approach.
- Ability to overcome customer objections and drive positive resolutions through excellent communication skills.
What We Offer
- A comprehensive training program with industry experts and friendly coaches guiding you throughout your career.
- Up to 5% annual discretionary bonus.
- A modern open-plan office with a relaxed, friendly, and diverse working environment.
- Career progression opportunities, including professional qualifications.
- 'Harry's' onsite restaurant and on-site Costa coffee.
- Refer-a-friend scheme and tech scheme.
- 25 days holiday and bank holidays equivalent, plus buy and sell up to 5 days.
- Discounts and cashback with well-known retailers.
We estimate the salary for this role to be around £24,500 per annum, based on the location and industry standards.
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