Customer Service Professional

2 days ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Job Description

Hastings Direct is a leading provider of insurance services, and we are currently seeking a skilled Customer Representative to join our Retentions department. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and developing a career in the insurance industry.

Key Responsibilities:
  • Supporting customers who are nearing the end of their current policy and want to discuss their renewal options.
  • Utilizing training and systems to offer customers suitable products and prices for their upcoming insurance needs.
  • Talking confidently about our products, providing accurate information, and ensuring customers understand their policy, quotation, and services.

Requirements:

  • Experience in delivering quality customer outcomes.
  • Self-motivated individuals with a customer-centric approach.
  • Ability to overcome customer objections and drive positive resolutions through excellent communication skills.

What We Offer

  • A comprehensive training program with industry experts and friendly coaches guiding you throughout your career.
  • Up to 5% annual discretionary bonus.
  • A modern open-plan office with a relaxed, friendly, and diverse working environment.
  • Career progression opportunities, including professional qualifications.
  • 'Harry's' onsite restaurant and on-site Costa coffee.
  • Refer-a-friend scheme and tech scheme.
  • 25 days holiday and bank holidays equivalent, plus buy and sell up to 5 days.
  • Discounts and cashback with well-known retailers.

We estimate the salary for this role to be around £24,500 per annum, based on the location and industry standards.



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