Agent Enablement Director

5 days ago


Nottingham, Nottingham, United Kingdom Capital One Full time

Capital One is seeking an experienced professional to lead its Agent Enablement Team. The successful candidate will be responsible for setting and delivering against a strategy for onboarding, training, and equipping agents with knowledge for their roles.

The ideal candidate will have strong cross-functional working experience, expertise in training and content management, and a change management mindset. They will work closely with the change and delivery teams to ensure that information about business change is presented to customer-facing agents through the agent knowledge strategy in a valuable and effective way.

Key Responsibilities:
  • Manage and drive agent knowledge by defining and delivering against an agent knowledge strategy for Customer Facing agents within all of our customer contact centers.
  • Lead a team of agent knowledge platform specialists and creative content designers to design and deliver content to customer-facing associates.


  • Nottingham, Nottingham, United Kingdom Capital One Full time

    Job DescriptionAs a Director of Agent Enablement Strategy, you will play a key role in shaping the future of our customer-facing operations. You will lead a team of experts in designing and delivering engaging learning content, ensuring that our agents have the knowledge and skills they need to succeed.This is a challenging and rewarding role that requires...


  • Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    Job Description:A challenging role contributing to organizational transformation. As the Head of Agent Enablement at Capital One (Europe) plc, you will have the opportunity to shape the future of our customer-facing operations. With a focus on delivering high-quality training and knowledge development, you will play a key role in equipping our agents with...


  • Nottingham, Nottingham, United Kingdom This is an IT support group Full time

    Agent Enablement LeaderWe are seeking an experienced Agent Enablement Leader to join our team in Nottingham. As an Agent Enablement Leader, you will be responsible for setting and delivering against a strategy for onboarding, training, and equipping our agents with knowledge for their roles.About the Role:You will define early tenure strategies to ensure...


  • Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    **Job Title:** Head of Agent Enablement Specialist**Location:** Nottingham, UK**Salary Range:** £65,000 - £85,000 per annum (dependent on experience)The Agent Enablement team at Capital One (Europe) plc is a dynamic and multi-disciplined group focused on agent training and knowledge development. We are seeking an experienced **Head of Agent Enablement...


  • Nottingham, Nottingham, United Kingdom This is an IT support group Full time

    The Head of Agent Enablement Specialist will play a pivotal role in driving the strategy for onboarding, training, and equipping our agents with knowledge for their roles. This position requires strong cross-functional working, experience in training and content management, and a change management mindset.Key Responsibilities:Define Early Tenure Strategy:...


  • Nottingham, Nottingham, United Kingdom Capital One Full time

    Are you a seasoned professional with a passion for training and development? We're seeking an exceptional individual to join our team as the Head of Agent Enablement and Knowledge Manager. This exciting role offers the opportunity to shape the direction of our customer facing team's enablement strategy, driving business growth and success.About the RoleWe...


  • Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    **Job Description**The successful candidate will have experience in training and content management, as well as a change management mindset. They will influence the direction of agent training through delivery of valuable and innovative training content. The ideal candidate will have strong cross-functional working skills and be able to use analytical...


  • Nottingham, Nottingham, United Kingdom This is an IT support group Full time

    Head of Agent OnboardingThe Head of Agent Onboarding will be responsible for developing and executing a strategy for onboarding, training, and equipping our agents with knowledge for their roles. This includes defining early tenure strategies to ensure strong throughput and quality from the training.Key Responsibilities:Define early tenure strategy for...


  • Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    About the Role:We are seeking a highly experienced and motivated individual to join our team as the Head of Agent Enablement. As a key member of our organization, you will play a critical role in shaping the future of our customer-facing operations. With a focus on delivering high-quality training and knowledge development, you will help equip our agents...


  • Nottingham, Nottingham, United Kingdom This is an IT support group Full time

    The successful candidate will play a crucial role in shaping the future of our company by developing effective training strategies for our customer-facing associates.ResponsibilitiesDefine a comprehensive early tenure strategy to ensure high-quality onboarding and training.Lead a team of experts to deliver engaging learning content for customer-facing...


  • Nottingham, Nottingham, United Kingdom This is an IT support group Full time

    The Agent Training and Knowledge Development Lead will be responsible for setting and delivering against a strategy for onboarding, training, and equipping our agents with knowledge for their roles. This role requires strong cross-functional working, experience in training and content management, and a change management mindset.Job Description:Onboarding...


  • Nottingham, Nottingham, United Kingdom Rullion Limited Full time

    About the Role: As a Scheduler at Rullion Limited, you will play a critical role in managing Debt Resolution Visits and Warrant Scheduling within Field Debt Solutions. This position requires a highly organised and analytical individual who can effectively work in a fast-paced environment.Key Responsibilities:Allocation of Debt Resolution, post-disconnection...


  • Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    Capital One (Europe) plc is a leading financial services company. As Head of Agent Enablement, you will be responsible for overseeing the strategy and delivery of agent training, knowledge development, and onboarding. This role is part of a multi-disciplined team focused on equipping customer-facing associates with the necessary skills. We are seeking...


  • Nottingham, Nottingham, United Kingdom Capital One Full time

    Candidates must have a clear and confident communication style to influence senior leadership on behalf of the agent enablement function. They will also think creatively about new ways of working to contribute to increased agent effectiveness.The successful candidate will have strong cross-functional working experience, expertise in training and content...

  • Activities Director

    14 hours ago


    Nottingham, Nottingham, United Kingdom CV-Library Full time

    About the Role:We are seeking an experienced Activities Director to join our team at CV-Library. As an Activities Director, you will play a vital role in creating a stimulating environment that enables us to deliver exceptional care and support for our residents.Your primary responsibility will be to devise imaginative and fun activities that cater to every...


  • Nottingham, Nottingham, United Kingdom LexisNexis Risk Solutions Full time

    Job DescriptionWe are looking for a Market Expansion Director to drive business growth and market leadership within our Insurance vertical at LexisNexis Risk Solutions. As a senior leader, you will define market strategy, create plans for each business unit, and lead the partnership and acquisition strategy.You will work closely with our product team to...


  • Nottingham, Nottingham, United Kingdom ZipRecruiter Full time

    About UsWe are a private consultancy based in Nottingham, offering a range of services including quantity surveying, employers agent/project management, clerk of works, and insurance/advisory services.Salary InformationThe salary for this role is up to £80,000 plus package, making it an attractive opportunity for experienced professionals.Job SummaryWe are...


  • Nottingham, Nottingham, United Kingdom Capital One Full time

    About the RoleWe are seeking a seasoned professional to lead our learning and talent development function, driving strategic alignment with business needs and delivering high-impact solutions. This is an excellent opportunity for an experienced leader to join our team and shape the future of our organisation.Key ResponsibilitiesServe as a strategic partner...


  • Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    **About the Role**We are seeking a talented Head of Knowledge Development to join our team in Nottingham. As a key member of our organization, you will be responsible for setting and delivering against a strategy for onboarding, training, and equipping our agents with knowledge for their roles.As a leader, you will define early tenure strategies for...


  • Nottingham, Nottingham, United Kingdom This is an IT support group Full time

    We are seeking an experienced Customer Service Department Head to lead our Agent Enablement Team in delivering exceptional learning content for customer-facing associates. This role requires strong cross-functional working, experience in training and content management, and a change management mindset.Key Responsibilities:Team Leadership: Lead a team of...