Head of Agent Enablement Specialist

3 weeks ago


Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

**Job Title:** Head of Agent Enablement Specialist

**Location:** Nottingham, UK

**Salary Range:** £65,000 - £85,000 per annum (dependent on experience)

The Agent Enablement team at Capital One (Europe) plc is a dynamic and multi-disciplined group focused on agent training and knowledge development. We are seeking an experienced **Head of Agent Enablement Specialist** to lead our strategy for onboarding, training, and equipping our agents with knowledge for their roles.

About You:

  • You have strong cross-functional working experience, with expertise in training and content management.
  • You possess a change management mindset and can influence the direction of agent training.
  • You understand the needs of agent training through close partnerships with Customer Operations senior leaders and training teams.
  • You have experience leading a team of agent knowledge platform specialists and creative content designers.

We offer a hybrid working model, flexible benefits, and opportunities for career progression. If you're passionate about developing exceptional learning content and delivering high-quality training, we'd love to hear from you



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