Knowledge Delivery Director

1 day ago


Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time
About the Role:
We are seeking a highly experienced and motivated individual to join our team as the Head of Agent Enablement. As a key member of our organization, you will play a critical role in shaping the future of our customer-facing operations. With a focus on delivering high-quality training and knowledge development, you will help equip our agents with the skills they need to succeed.

The estimated salary for this position is £70,000 - £90,000 per annum, depending on experience. Our benefits package includes a pension scheme, bonus, holiday entitlement, private medical insurance, and flexible benefits.

Your key responsibilities will include defining an onboarding strategy for customer-facing associates, leading an agent enablement team, influencing training direction, understanding agent needs, leading content designers, and utilizing data to maintain, improve, and update agent knowledge platforms, systems, and content.

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