Head of Agent Enablement and Knowledge Manager

**Job Title:** Head of Agent Enablement Specialist**Location:** Nottingham, UK**Salary Range:** £65,000 - £85,000 per annum (dependent on experience)The Agent Enablement team at Capital One (Europe) plc is a dynamic and multi-disciplined group focused on agent training and knowledge development. We are seeking an experienced **Head of Agent Enablement...

The Head of Agent Enablement Specialist will play a pivotal role in driving the strategy for onboarding, training, and equipping our agents with knowledge for their roles. This position requires strong cross-functional working, experience in training and content management, and a change management mindset.Key Responsibilities:Define Early Tenure Strategy:...

Job Description:A challenging role contributing to organizational transformation. As the Head of Agent Enablement at Capital One (Europe) plc, you will have the opportunity to shape the future of our customer-facing operations. With a focus on delivering high-quality training and knowledge development, you will play a key role in equipping our agents with...

**About the Role**We are seeking a talented Head of Knowledge Development to join our team in Nottingham. As a key member of our organization, you will be responsible for setting and delivering against a strategy for onboarding, training, and equipping our agents with knowledge for their roles.As a leader, you will define early tenure strategies for...

Capital One is seeking an experienced professional to lead its Agent Enablement Team. The successful candidate will be responsible for setting and delivering against a strategy for onboarding, training, and equipping agents with knowledge for their roles.The ideal candidate will have strong cross-functional working experience, expertise in training and...

Agent Enablement LeaderWe are seeking an experienced Agent Enablement Leader to join our team in Nottingham. As an Agent Enablement Leader, you will be responsible for setting and delivering against a strategy for onboarding, training, and equipping our agents with knowledge for their roles.About the Role:You will define early tenure strategies to ensure...

Job DescriptionAs a Director of Agent Enablement Strategy, you will play a key role in shaping the future of our customer-facing operations. You will lead a team of experts in designing and delivering engaging learning content, ensuring that our agents have the knowledge and skills they need to succeed.This is a challenging and rewarding role that requires...

Head of Agent OnboardingThe Head of Agent Onboarding will be responsible for developing and executing a strategy for onboarding, training, and equipping our agents with knowledge for their roles. This includes defining early tenure strategies to ensure strong throughput and quality from the training.Key Responsibilities:Define early tenure strategy for...

About the Role:We are seeking a highly experienced and motivated individual to join our team as the Head of Agent Enablement. As a key member of our organization, you will play a critical role in shaping the future of our customer-facing operations. With a focus on delivering high-quality training and knowledge development, you will help equip our agents...

The Agent Training and Knowledge Development Lead will be responsible for setting and delivering against a strategy for onboarding, training, and equipping our agents with knowledge for their roles. This role requires strong cross-functional working, experience in training and content management, and a change management mindset.Job Description:Onboarding...

**Job Description**The successful candidate will have experience in training and content management, as well as a change management mindset. They will influence the direction of agent training through delivery of valuable and innovative training content. The ideal candidate will have strong cross-functional working skills and be able to use analytical...

Capital One (Europe) plc is a leading financial services company. As Head of Agent Enablement, you will be responsible for overseeing the strategy and delivery of agent training, knowledge development, and onboarding. This role is part of a multi-disciplined team focused on equipping customer-facing associates with the necessary skills. We are seeking...

The successful candidate will play a crucial role in shaping the future of our company by developing effective training strategies for our customer-facing associates.ResponsibilitiesDefine a comprehensive early tenure strategy to ensure high-quality onboarding and training.Lead a team of experts to deliver engaging learning content for customer-facing...

We are seeking an experienced Customer Service Department Head to lead our Agent Enablement Team in delivering exceptional learning content for customer-facing associates. This role requires strong cross-functional working, experience in training and content management, and a change management mindset.Key Responsibilities:Team Leadership: Lead a team of...

We are looking for a highly skilled professional to join our team as a Knowledge Strategy Lead. The successful candidate will be responsible for defining and delivering against an agent knowledge strategy for Customer Facing agents within all of our customer contact centers.The ideal candidate will have experience in a similar agent training or knowledge...

Job Title: Head of Talent and KnowledgeWe are seeking a highly motivated and experienced professional to lead our learning and development initiatives, driving business growth and excellence at Acuity Care Group Limited.The successful candidate will have a proven track record of developing and implementing effective learning strategies, enhancing staff...

Certified Field Agent with Bristow and Sutor GroupWe are looking for strong interpersonal skills and trustworthy individuals to join our team as Certified Field Agents. In this challenging yet rewarding role, you'll be responsible for visiting properties, making visits, and helping customers find the best solution to avoid further action.About the...

About the Role: As a Scheduler at Rullion Limited, you will play a critical role in managing Debt Resolution Visits and Warrant Scheduling within Field Debt Solutions. This position requires a highly organised and analytical individual who can effectively work in a fast-paced environment.Key Responsibilities:Allocation of Debt Resolution, post-disconnection...

Candidates must have a clear and confident communication style to influence senior leadership on behalf of the agent enablement function. They will also think creatively about new ways of working to contribute to increased agent effectiveness.The successful candidate will have strong cross-functional working experience, expertise in training and content...

Job Description: Estate Agent Manager - Property ExpertLocation: NottinghamAbout the Opportunity:This is a fantastic opportunity to join a leading independent estate agent in Nottingham as an Estate Agent Manager - Property Expert. You will be responsible for managing the residential sales team, developing sales strategies, and building strong relationships...