Director of Agent Enablement Strategy

23 hours ago


Nottingham, Nottingham, United Kingdom Capital One Full time
Job Description

As a Director of Agent Enablement Strategy, you will play a key role in shaping the future of our customer-facing operations. You will lead a team of experts in designing and delivering engaging learning content, ensuring that our agents have the knowledge and skills they need to succeed.

This is a challenging and rewarding role that requires strong leadership skills, a passion for innovation, and a commitment to excellence. If you are a seasoned professional with a track record of success in agent training and development, we encourage you to apply.

The estimated salary for this role is £90,000 - £100,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including pension scheme, bonus, generous holiday entitlement, and private medical insurance.

About the Role

Your key responsibilities will include:

  • Developing and implementing a comprehensive agent enablement strategy that aligns with our business objectives.
  • Leading a team of subject matter experts to design and deliver high-quality learning content that meets the needs of our agents.
  • Collaborating with stakeholders across the organization to ensure that our agent enablement strategy is aligned with business goals and objectives.
  • Monitoring and evaluating the effectiveness of our agent enablement programs, making recommendations for improvement where necessary.
  • Staying up-to-date with industry trends and best practices in agent training and development, applying this knowledge to continuously improve our programs.
What We're Looking For

We are looking for a highly experienced professional with a strong track record of success in agent training and development. You should have excellent leadership and communication skills, as well as a passion for innovation and a commitment to excellence.



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