Knowledge Strategy Lead

6 days ago


Nottingham, Nottingham, United Kingdom Capital One Full time

We are looking for a highly skilled professional to join our team as a Knowledge Strategy Lead. The successful candidate will be responsible for defining and delivering against an agent knowledge strategy for Customer Facing agents within all of our customer contact centers.

The ideal candidate will have experience in a similar agent training or knowledge role, preferably with proven team leadership skills. They will use data and insight to ensure that current agent knowledge platforms, systems, and content are maintained, up-to-date, and continuously improved.

What We Offer:
  • A competitive salary: £60,000 - £80,000 per annum.
  • High performers can expect strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes.
  • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement, and private medical insurance.


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