Training and Development Manager

1 day ago


Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time
Capital One (Europe) plc is a leading financial services company. As Head of Agent Enablement, you will be responsible for overseeing the strategy and delivery of agent training, knowledge development, and onboarding. This role is part of a multi-disciplined team focused on equipping customer-facing associates with the necessary skills. We are seeking individuals with strong cross-functional working experience, expertise in training and content management, and a change management mindset.

The estimated salary for this position is £60,000 - £80,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including a pension scheme, bonus, holiday entitlement, private medical insurance, and flexible benefits.

As the Head of Agent Enablement, your key responsibilities will include defining an onboarding strategy for customer-facing associates, leading an agent enablement team, influencing training direction, understanding agent needs, leading content designers, and utilizing data to maintain, improve, and update agent knowledge platforms, systems, and content.

We require proven experience in agent training or knowledge roles with leadership skills. Familiarity with Jira, ColdFusion, or similar knowledge tools is desirable. Analytical thinking to turn insights into recommendations improving agent performance is essential.

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