Agent Enablement Strategist

1 day ago


Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

**Job Description**

The successful candidate will have experience in training and content management, as well as a change management mindset. They will influence the direction of agent training through delivery of valuable and innovative training content. The ideal candidate will have strong cross-functional working skills and be able to use analytical thinking to turn insight into recommendations, improving agent and function performance.

In this role, you will work closely with Customer Operations senior leaders and training teams to understand the needs of agent training. You will also lead a team of agent knowledge platform specialists and creative content designers to design and deliver content to customer-facing associates.



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