Agent Enablement Strategist
1 day ago
**Job Description**
The successful candidate will have experience in training and content management, as well as a change management mindset. They will influence the direction of agent training through delivery of valuable and innovative training content. The ideal candidate will have strong cross-functional working skills and be able to use analytical thinking to turn insight into recommendations, improving agent and function performance.
In this role, you will work closely with Customer Operations senior leaders and training teams to understand the needs of agent training. You will also lead a team of agent knowledge platform specialists and creative content designers to design and deliver content to customer-facing associates.
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Agent Enablement Lead
6 days ago
Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full timeJob Description:A challenging role contributing to organizational transformation. As the Head of Agent Enablement at Capital One (Europe) plc, you will have the opportunity to shape the future of our customer-facing operations. With a focus on delivering high-quality training and knowledge development, you will play a key role in equipping our agents with...
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Agent Enablement Leader
6 days ago
Nottingham, Nottingham, United Kingdom This is an IT support group Full timeAgent Enablement LeaderWe are seeking an experienced Agent Enablement Leader to join our team in Nottingham. As an Agent Enablement Leader, you will be responsible for setting and delivering against a strategy for onboarding, training, and equipping our agents with knowledge for their roles.About the Role:You will define early tenure strategies to ensure...
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Agent Enablement Director
6 days ago
Nottingham, Nottingham, United Kingdom Capital One Full timeCapital One is seeking an experienced professional to lead its Agent Enablement Team. The successful candidate will be responsible for setting and delivering against a strategy for onboarding, training, and equipping agents with knowledge for their roles.The ideal candidate will have strong cross-functional working experience, expertise in training and...
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Head of Agent Enablement Specialist
1 day ago
Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time**Job Title:** Head of Agent Enablement Specialist**Location:** Nottingham, UK**Salary Range:** £65,000 - £85,000 per annum (dependent on experience)The Agent Enablement team at Capital One (Europe) plc is a dynamic and multi-disciplined group focused on agent training and knowledge development. We are seeking an experienced **Head of Agent Enablement...
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Director of Agent Enablement Strategy
23 hours ago
Nottingham, Nottingham, United Kingdom Capital One Full timeJob DescriptionAs a Director of Agent Enablement Strategy, you will play a key role in shaping the future of our customer-facing operations. You will lead a team of experts in designing and delivering engaging learning content, ensuring that our agents have the knowledge and skills they need to succeed.This is a challenging and rewarding role that requires...
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Head of Agent Enablement Specialist
5 days ago
Nottingham, Nottingham, United Kingdom This is an IT support group Full timeThe Head of Agent Enablement Specialist will play a pivotal role in driving the strategy for onboarding, training, and equipping our agents with knowledge for their roles. This position requires strong cross-functional working, experience in training and content management, and a change management mindset.Key Responsibilities:Define Early Tenure Strategy:...
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Nottingham, Nottingham, United Kingdom Capital One Full timeAre you a seasoned professional with a passion for training and development? We're seeking an exceptional individual to join our team as the Head of Agent Enablement and Knowledge Manager. This exciting role offers the opportunity to shape the direction of our customer facing team's enablement strategy, driving business growth and success.About the RoleWe...
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Onboarding and Training Strategist
6 days ago
Nottingham, Nottingham, United Kingdom This is an IT support group Full timeOnboarding and Training StrategistAs an Onboarding and Training Strategist, you will play a crucial role in shaping our onboarding and training processes to equip our agents with the necessary skills and knowledge to excel in their roles.About You:You have a solid background in training and development, preferably with experience in designing and...
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Revenue Enablement Strategist
12 hours ago
Nottingham, Nottingham, United Kingdom Emarsys Full timeAbout the OpportunityWe are seeking a highly skilled Product Enablement Specialist to join our global Revenue Enablement team at Emarsys.This role offers an exciting opportunity to work with a talented team and contribute to the success of our Revenue teams.Key responsibilities include:Product Enablement: Deliver product training, manage demo environments,...
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Head of Agent Onboarding
6 days ago
Nottingham, Nottingham, United Kingdom This is an IT support group Full timeHead of Agent OnboardingThe Head of Agent Onboarding will be responsible for developing and executing a strategy for onboarding, training, and equipping our agents with knowledge for their roles. This includes defining early tenure strategies to ensure strong throughput and quality from the training.Key Responsibilities:Define early tenure strategy for...
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Data Marketing Strategist
6 days ago
Nottingham, Nottingham, United Kingdom In Technology Group Full timeWe are In Technology Group, a forward-thinking organization that values innovation and excellence in the field of digital marketing. As a Data Marketing Strategist, you will play a crucial role in shaping our Paid Media strategy to drive results for our clients.The ideal candidate will have at least 2 years of experience in paid media marketing with a proven...
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Nottingham, Nottingham, United Kingdom This is an IT support group Full timeThe Agent Training and Knowledge Development Lead will be responsible for setting and delivering against a strategy for onboarding, training, and equipping our agents with knowledge for their roles. This role requires strong cross-functional working, experience in training and content management, and a change management mindset.Job Description:Onboarding...
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Healthcare Innovation Strategist
4 weeks ago
Nottingham, Nottingham, United Kingdom Boots Full timeAbout UsAt Boots, we're dedicated to helping our customers live healthier, happier lives. As a Healthcare Innovation Strategist, you'll play a key role in driving our digital health transformation and developing innovative solutions to improve patient outcomes.Your RoleYou'll work closely with our cross-functional teams to identify opportunities for...
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Product Development Strategist
5 days ago
Nottingham, Nottingham, United Kingdom Cyan Exec Full timeAt Cyan Exec, we are seeking a Product Development Strategist to drive the success of our product portfolio. This role will oversee the development, launch, and management of products across diverse offerings, ensuring each aligns with strategic goals and customer needs.As a key member of our team, you will be responsible for managing vendor relationships...
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Field Agent Allocation Manager
3 days ago
Nottingham, Nottingham, United Kingdom Rullion Limited Full timeAbout the Role: As a Scheduler at Rullion Limited, you will play a critical role in managing Debt Resolution Visits and Warrant Scheduling within Field Debt Solutions. This position requires a highly organised and analytical individual who can effectively work in a fast-paced environment.Key Responsibilities:Allocation of Debt Resolution, post-disconnection...
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Senior People Strategist
3 days ago
Nottingham, Nottingham, United Kingdom No7 Beauty Company Full timeAbout the RoleWe are seeking a highly experienced People leader to join our team as a Senior People Strategist. This is an exciting opportunity for someone who brings a significant track record of success in complex, commercial environments, preferably within a multinational business in a matrix structure.The successful candidate will be responsible for...
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Training and Development Manager
6 days ago
Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full timeCapital One (Europe) plc is a leading financial services company. As Head of Agent Enablement, you will be responsible for overseeing the strategy and delivery of agent training, knowledge development, and onboarding. This role is part of a multi-disciplined team focused on equipping customer-facing associates with the necessary skills. We are seeking...
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Knowledge Delivery Director
6 days ago
Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full timeAbout the Role:We are seeking a highly experienced and motivated individual to join our team as the Head of Agent Enablement. As a key member of our organization, you will play a critical role in shaping the future of our customer-facing operations. With a focus on delivering high-quality training and knowledge development, you will help equip our agents...
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Customer Experience Manager
6 days ago
Nottingham, Nottingham, United Kingdom Capital One Full timeCandidates must have a clear and confident communication style to influence senior leadership on behalf of the agent enablement function. They will also think creatively about new ways of working to contribute to increased agent effectiveness.The successful candidate will have strong cross-functional working experience, expertise in training and content...
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Head of Knowledge Development
22 hours ago
Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time**About the Role**We are seeking a talented Head of Knowledge Development to join our team in Nottingham. As a key member of our organization, you will be responsible for setting and delivering against a strategy for onboarding, training, and equipping our agents with knowledge for their roles.As a leader, you will define early tenure strategies for...