Customer Experience Manager

5 days ago


Nottingham, Nottingham, United Kingdom Capital One Full time

Candidates must have a clear and confident communication style to influence senior leadership on behalf of the agent enablement function. They will also think creatively about new ways of working to contribute to increased agent effectiveness.

The successful candidate will have strong cross-functional working experience, expertise in training and content management, and a change management mindset. They will work closely with the change and delivery teams to ensure that information about business change is presented to customer-facing agents through the agent knowledge strategy in a valuable and effective way.

Job Description:
  • Define early tenure strategy for customer-facing associates to ensure strong throughput and quality from the training.
  • Influence the direction of agent training through delivery of valuable and innovative training content.


  • Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    Kerridge Commercial Systems is a market leader in trading and financial software environments. As a Customer Experience Manager, you'll play a crucial role in driving customer satisfaction and growth. With 4+ years of experience in managing multiple projects and clients, you'll excel in our hybrid work environment.Key ResponsibilitiesYou'll be responsible...


  • Nottingham, Nottingham, United Kingdom Pickfords, Ltd. Full time

    Pickfords, Ltd. is committed to delivering exceptional customer experiences and has an exciting opportunity for a Professional Relocation Specialist to join our Move Management Team in Nottingham. In this role, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty.Main ResponsibilitiesAnalyze customer...


  • Nottingham, Nottingham, United Kingdom Relocruitment Full time

    About This OpportunityWe are seeking a skilled individual to join our team as a Removals Operations Coordinator.The ideal candidate will have strong customer service experience and a passion for delivering exceptional results.Key Responsibilities: Manage customer relationships and resolve any issues that may arise. Provide detailed information about removals...


  • Nottingham, Nottingham, United Kingdom East Midlands Trains Full time

    We are proud to be part of East Midlands Railway (EMR), a company that values its people and strives to provide an excellent customer experience. As a Senior Conductor, you will play a crucial role in delivering this promise by managing the On Train operations on our services.The ideal candidate will be enthusiastic, forward-thinking, and committed to...


  • Nottingham, Nottingham, United Kingdom Nestlé SA Full time

    Nespresso is seeking a skilled Customer Experience Manager to join our team in Nottingham. As a key member of our sales team, you will be responsible for delivering exceptional customer service and promoting our unique brand experience.About the RoleThis is an exciting opportunity to join our dynamic team as a Customer Experience Manager. You will be...


  • Nottingham, Nottingham, United Kingdom Harper Finance Full time

    Job Title:Customer Support and Experience ManagerAbout the Role:This role involves providing exceptional customer support and experience to clients of Harper Finance.Estimated Salary:£31,000 - £36,000 per annumMain Responsibilities:To provide high-quality customer service to clients.To handle customer inquiries and concerns via phone and email.To maintain...


  • Nottingham, Nottingham, United Kingdom Pickfords, Ltd. Full time

    Pickfords, Ltd. offers a comprehensive menu of moving services tailored to meet the unique needs of each customer.We are looking for a highly motivated and customer-focused individual to join our Move Management Team as a Customer Experience Specialist.The ideal candidate will possess excellent communication and problem-solving skills, with a passion for...


  • Nottingham, Nottingham, United Kingdom CV-Library Full time

    We are currently seeking a highly motivated and organised Relocation Services Coordinator to join our team at Relocruitment. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients throughout their relocation journey.


  • Nottingham, Nottingham, United Kingdom Orion Electrotech Ltd Full time

    As a Customer Experience Advocate, you will play a crucial role in ensuring excellent customer service and understanding customer needs. Your responsibilities will include maintaining regular contact with customers, managing expectations, and providing support to the business and wider teams.


  • Nottingham, Nottingham, United Kingdom ENGINEERINGUK Full time

    Are you looking for a challenging and rewarding role that allows you to make a real difference in the lives of others? We are currently seeking an exceptional Customer Experience Director to join our team in Nottingham Toton Extra. As a key member of our management team, you will be responsible for delivering an exceptional customer experience and driving...


  • Nottingham, Nottingham, United Kingdom VF CORPORATION Full time

    Join Our TeamWe are seeking a talented Customer Experience Associate to join our Customer Service Team in Nottingham. As a key member of our team, you will be responsible for delivering exceptional customer experiences.Key Responsibilities:Provide outstanding service to customers via email, telephone, and online chat.Build strong relationships with customers...


  • Nottingham, Nottingham, United Kingdom Euro London Appointments Full time

    Euro London Appointments is looking for a Customer Experience Manager (Nordic Speaking) to lead our client's team in Nottingham. This is a fantastic opportunity for an experienced professional who is passionate about delivering exceptional customer service and has strong leadership skills.The successful candidate will oversee the day-to-day operations of the...


  • Nottingham, Nottingham, United Kingdom Capital One Full time

    Join Our Team at Capital OneWe are seeking a talented Customer Experience Architect to join our team at Capital One. This role will involve leading strategic pieces of work to drive customer centricity throughout our business.This is a permanent position based in either our Nottingham or London offices, with flexibility to work from home as part of our...


  • Nottingham, Nottingham, United Kingdom Sodexo Group Full time

    ResponsibilitiesIn this role, you will have the opportunity to develop your skills and knowledge in customer service, food safety, and inventory management. You will be responsible for:Managing the coffee shop and providing support in the preparation, cooking, and serving of food and beveragesWorking in our Hospitality department to deliver high-quality...


  • Nottingham, Nottingham, United Kingdom Outdoor Industry Compass Full time

    About the RoleWe are seeking a talented Customer Experience Specialist to join our team at VF Corporation in Nottingham, UK. As a key contact for our customers, you will be responsible for delivering an exceptional service experience through email, telephone, and online chat. Your primary goal will be to provide a personalized response while exceeding...


  • Nottingham, Nottingham, United Kingdom Oakleaf Partnership Full time

    Job DescriptionThis is a fantastic opportunity for a skilled Team Leader to drive excellence in customer service and ensure a positive colleague experience at Oakleaf Partnership.Main Responsibilities:Lead and manage a small team, ensuring tasks are completed efficiently and accurately in line with Service Level Agreements (SLAs).Drive excellent customer...


  • Nottingham, Nottingham, United Kingdom Anglian Home Improvements Full time

    Job Description:We are seeking an Installation Management Specialist to join our team at Anglian Home Improvements. As a key member of our operations team, you will play a crucial role in ensuring the successful delivery of installation projects. Key Responsibilities:Coordinate and inspect all aspects of the installation processMonitor and maintain...


  • Nottingham, Nottingham, United Kingdom Iceland Full time

    We are now recruiting for a Customer Experience Specialist to join our supportive Iceland team. As a key player in our operation, you will be responsible for delivering exceptional customer experiences across our stores.Your role is to ensure that every customer interaction is positive and memorable, showcasing the unique values of our brand.Key...


  • Nottingham, Nottingham, United Kingdom Stonegate Group Full time

    We're looking for a highly motivated and enthusiastic Customer Experience Ambassador to join our team at Huddl & Popworld. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests.About the RoleAs a Customer Experience Ambassador, you will be...


  • Nottingham, Nottingham, United Kingdom M&S Full time

    About This Role">We are seeking a highly motivated and experienced professional to join our team as a Lead Area Supervisor. This is an exciting opportunity to drive business growth and deliver results in our retail store, while shaping the future of M&S.">Responsibilities">">Develop and implement effective strategies to drive business growth and...