Customer Experience Leader

3 weeks ago


Nottingham, Nottingham, United Kingdom Oakleaf Partnership Full time

Job Description

This is a fantastic opportunity for a skilled Team Leader to drive excellence in customer service and ensure a positive colleague experience at Oakleaf Partnership.

Main Responsibilities:

  • Lead and manage a small team, ensuring tasks are completed efficiently and accurately in line with Service Level Agreements (SLAs).
  • Drive excellent customer service through various channels, promptly resolving queries.
  • Organise and coordinate daily tasks for your team, balancing workloads across activities.
  • Ensure quality in all communications and adherence to data protection regulations.
  • Implement continuous improvement initiatives, maximising the use of technology.
  • Collaborate with the wider People team to enhance employee engagement and support.
  • Oversee people administration related to acquisitions and administer key company benefits.

Requirements:

  • Proven leadership experience in a customer service-oriented environment.
  • Strong organisational skills to plan, delegate, and prioritise in a high-volume setting.
  • Excellent problem-solving abilities with a proactive approach to improvements.
  • Attention to detail in managing people data and communications.

Salary and Benefits:

  • A competitive salary of £55,000 - £65,000 per annum.
  • A supportive and inclusive culture.
  • Competitive holiday allowance with the option to buy additional days.
  • Death in Service benefit (x4 salary).
  • Company pension scheme and generous parental leave.
  • Flexible benefits package and discounts on various services and products.
  • Comprehensive learning and development opportunities.


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