Customer Experience Leader
3 weeks ago
Job Description
This is a fantastic opportunity for a skilled Team Leader to drive excellence in customer service and ensure a positive colleague experience at Oakleaf Partnership.
Main Responsibilities:
- Lead and manage a small team, ensuring tasks are completed efficiently and accurately in line with Service Level Agreements (SLAs).
- Drive excellent customer service through various channels, promptly resolving queries.
- Organise and coordinate daily tasks for your team, balancing workloads across activities.
- Ensure quality in all communications and adherence to data protection regulations.
- Implement continuous improvement initiatives, maximising the use of technology.
- Collaborate with the wider People team to enhance employee engagement and support.
- Oversee people administration related to acquisitions and administer key company benefits.
Requirements:
- Proven leadership experience in a customer service-oriented environment.
- Strong organisational skills to plan, delegate, and prioritise in a high-volume setting.
- Excellent problem-solving abilities with a proactive approach to improvements.
- Attention to detail in managing people data and communications.
Salary and Benefits:
- A competitive salary of £55,000 - £65,000 per annum.
- A supportive and inclusive culture.
- Competitive holiday allowance with the option to buy additional days.
- Death in Service benefit (x4 salary).
- Company pension scheme and generous parental leave.
- Flexible benefits package and discounts on various services and products.
- Comprehensive learning and development opportunities.
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