Customer Experience Coordinator

4 days ago


Nottingham, Nottingham, United Kingdom Outdoor Industry Compass Full time
About the Role

We are seeking an exceptional Customer Care Advisor to join our E-commerce team in Nottingham. As a key contact for customers, you will provide outstanding service via email, telephone, and online chat.

Your primary responsibility will be to deliver an unbeatable customer experience, exceeding expectations by providing friendly and personalized responses while maintaining the highest levels of service.

You will communicate with customers to discuss new products, manage multiple tasks, and promptly resolve queries. Additionally, you will identify ways to improve processes to enhance sales, brand loyalty, and customer satisfaction.



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