Customer Experience Specialist

2 days ago


Nottingham, Nottingham, United Kingdom Outdoor Industry Compass Full time

About the Role

We are seeking a talented Customer Experience Specialist to join our team at VF Corporation in Nottingham, UK. As a key contact for our customers, you will be responsible for delivering an exceptional service experience through email, telephone, and online chat. Your primary goal will be to provide a personalized response while exceeding customer expectations.

The Job Description

  • You will communicate with customers via telephone, email, and online to provide outstanding service.
  • You will build rapport with customers to help them with enquiries including order taking, product information, tracking deliveries, returns, sizing, and quality queries.
  • You will discuss new products and manage multiple tasks to promptly resolve customer queries.
  • You will identify ways to improve processes in order to enhance sales, brand loyalty, and the customer service experience.
  • You will update our computerised systems and collaborate with marketing, retail, and other teams to further improve customer service and satisfaction.

Requirements

  • You should be fluent in Dutch and English, able to communicate both verbally and in writing clearly and concisely.
  • You should be customer-focused to achieve the best results for your customers and the business.
  • You should be flexible to meet the changing needs and varying deadlines of our business.
  • You should be able to work to customer service measures, metrics, and KPIs within a service-targeted environment.

What We Offer

  • A supportive feedback-based culture where respect and integrity guide us.
  • An inclusive international environment where people of diverse backgrounds love working together.
  • 50% employee discount on all VF brands both in-store and online.
  • Subsidised canteen and breakout areas offering complimentary hot drinks.
  • Health Shield membership and access to numerous health and wellbeing initiatives.
  • Employee Assistance Program, offering access to free services such as mental health support and legal advice.
  • 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off.
  • 12% contributory smart pension scheme (8% on us, 4% from you).
  • Cycle to work scheme.
  • Free secure onsite parking and discounts with local public transport.

About Us

VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. We strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates.



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