Customer Experience Manager

3 days ago


Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

Kerridge Commercial Systems is a market leader in trading and financial software environments. As a Customer Experience Manager, you'll play a crucial role in driving customer satisfaction and growth. With 4+ years of experience in managing multiple projects and clients, you'll excel in our hybrid work environment.

Key Responsibilities

You'll be responsible for:

  • Developing and implementing customer success strategies
  • Collaborating with cross-functional teams to drive business growth
  • Managing SLA adherence and customer satisfaction

In this role, you'll work closely with the Global Customer Success Director to drive a culture of customer delight. Your expertise in CRM software, strategic thinking, and ability to grasp long-term goals will make you an excellent fit for our team.

The ideal candidate will have a Bachelor's degree in a related field, minimum 4 years of relevant experience, and strong presentation and writing skills. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.

Salary: £55,000 - £75,000 per annum



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