Customer Experience Advocate
3 weeks ago
Our Complaints Resolution team is the customer advocacy at the heart of our operation. They resolve problems for customers who need our support, using critical thinking and understanding of Capital One and industry-wide policies and processes. As a member of this team, you must have a passion for being the voice of our customers and be able to think creatively to influence how we deliver great outcomes. We encourage ownership and accountability, so you will need to listen to our customers, investigate their concerns, and make a well-informed decision on behalf of Capital One. You will be empowered to use your judgment when deciding outcomes and will own the resolution for each customer you advocate for. Your key responsibilities will include managing customer complaints from receipt right through to resolution, understanding industry regulation and how it matches with Capital One policies, supporting customers, resolving their concerns, and signing them up for additional support resources. If you have expert attention to detail, resilience, integrity, and a passion for giving the best advice to every customer, then this role is for you. We offer a salary of £27,000.00 and a range of benefits, including high performers with diverse career progression, pension scheme, generous holiday entitlement, and private medical insurance. We pride ourselves on hiring the best people, not the same people. We want to work with top talent, whoever you are, whatever you look like, wherever you come from. We have a range of internal networks and support groups to help you thrive with us. As a member of our team, you will be committed to diversity and will be empowered to use your voice to influence our services for the benefit of our customers.
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Customer Service Advocate
4 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout This RoleCapital One is seeking a skilled Customer Complaints Case Handler to join our Complaints Resolution team. As a member of this team, you will be the voice of our customers, advocating for their needs and resolving their concerns in a fair and timely manner.Key ResponsibilitiesManage customer complaints from receipt to resolution, including a...
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Complaints Resolution Advocate
2 days ago
Nottingham, Nottingham, United Kingdom Fairways Hotel Full time**About Us**Fairways Hotel is a leading provider of customer service solutions, and we are currently seeking a skilled Complaints Resolution Advocate to join our team in Nottingham.This is a unique opportunity to work with a dynamic and forward-thinking organization that is committed to delivering exceptional customer experiences. As a Complaints Resolution...
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Partner Success Advocate
5 days ago
Nottingham, Nottingham, United Kingdom Wireless Logic Group Full timeJob SummaryWe are seeking a talented Partner Success Advocate to join our team at Wireless Logic Group. As a Partner Success Advocate, you will be responsible for ensuring the success of our partners by providing them with the necessary tools, training, and support to achieve their business objectives.**Key Responsibilities**Deliver comprehensive training...
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Public Health Advocate
1 day ago
Nottingham, Nottingham, United Kingdom Nottingham City Council Full timeJob OverviewWe are looking for a Public Health Advocate to join our team at Nottingham City Council. As a Public Health Advocate, you will work closely with colleagues to promote public health and prevent disease. You will lead enforcement activities to ensure compliance with environmental health regulations and investigate complex cases in areas such as...
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National Business Development Executive
2 weeks ago
Nottingham, Nottingham, United Kingdom The Advocate Group Full timeThe Advocate Group: Unlock Your Sales PotentialWe are seeking a National Business Development Executive to drive growth and success in our key retail accounts. This is an exciting opportunity for a talented professional to join our team and make a real impact.About the Role:As a National Business Development Executive, you will be responsible for developing...
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Patient Safety Advocate
1 month ago
Nottingham, Nottingham, United Kingdom Transformation Unit Full timeJob Title: Patient Safety PartnerJoin the Transformation Unit as a Patient Safety Partner and play a vital role in improving patient safety across Nottingham and Nottinghamshire.About the RoleThe Patient Safety Partner will collaborate with staff, volunteers, patients, and families to enhance safety within our commissioned services. This innovative role will...
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Customer Success Advocate
4 days ago
Nottingham, Nottingham, United Kingdom Commify Full timeCustomer Success Role at CommifyCommify is a leading business communication solutions provider, operating across 9 countries. Our mission is to make business communication brilliant by leveraging best-in-class products that span SMS, WhatsApp, Email, VOIP, and other communications technologies. We serve over 50,000 businesses globally, sending over 5 billion...
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Employment Law Advocate Specialist
4 days ago
Nottingham, Nottingham, United Kingdom The Portfolio Group Full timeWe are seeking an experienced Employment Law Advocate to join our UK Legal Team at The Portfolio Group.About the RoleThis is a fantastic opportunity for a qualified Advocate to work in employment law, managing cases across the UK and representing clients in employment tribunal cases.Key ResponsibilitiesReview allocated claims brought against clients in the...
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Strategic Account Manager
4 weeks ago
Nottingham, Nottingham, United Kingdom The Advocate Group Full timeSenior National Account Manager OpportunityA leading search and selection business, The Advocate Group, is seeking an experienced Senior National Account Manager to join their team in the FMCG industry. As a key member of the business, you will be responsible for managing and developing key accounts in the convenience sector.Key Responsibilities:Develop and...
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Customer Service Advocate
3 weeks ago
Nottingham, Nottingham, United Kingdom Next Full timeAbout the Role:We are seeking a skilled Sales Team Member to join our team at Next. As a Sales Team Member, you will be responsible for providing outstanding service and excellent stock operations to our customers.Key Responsibilities:Offer fast and friendly service at all times, helping our customers to find the perfect productsShare your passion and...
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Children's Lawyer Advocate
5 days ago
Nottingham, Nottingham, United Kingdom Elliot Mather LLP Full timeAt Elliot Mather LLP, we are seeking a dedicated Children's Lawyer Advocate to join our Childcare team in Nottingham. This is an excellent opportunity for a qualified and experienced professional to work alongside our experienced Childcare specialists.We require the successful applicant to be 'Children Panel - accredited' with meaningful experience of...
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Business Development Advocate
4 days ago
Nottingham, Nottingham, United Kingdom KM Education Recruitment Ltd Full timeBecome a Business Development Advocate at KM Education Recruitment Ltd and drive business growth.KM Education Recruitment Ltd is a leading recruiter for the Skills & Employability sectors. This role offers a great chance to advance your career.We pay a competitive salary of £27,000 - £29,000 per year, plus the potential for additional earnings through...
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Customer Experience Lead
2 weeks ago
Nottingham, Nottingham, United Kingdom Nottingham Community Housing Association Full timeWe are seeking a Customer Experience Lead to join our team at Nottingham Community Housing Association. This role is responsible for delivering exceptional customer service while collaborating with others.The ideal candidate will be passionate about driving positive change and have strong leadership skills with a track record of developing teams. You will...
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Customer Service Ambassador
3 weeks ago
Nottingham, Nottingham, United Kingdom Bada Bingo Full timeAs a Customer Assistant at Bada Bingo, you'll be the face of our brand, providing exceptional service to our customers and helping them have an outstanding experience every time they visit our club.The Role You'll PlayYou'll be responsible for building rapport and relationships with customers, being flexible on tasks across all areas of the club, and...
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Customer Experience Manager
2 weeks ago
Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full timeAbout this Role:Kerridge Commercial Systems is seeking a skilled Customer Experience Manager to drive customer success in the rental industry. As a key member of our team, you will be responsible for managing customer relationships, identifying business opportunities, and delivering exceptional customer service.Key Responsibilities:Develop and execute...
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Customer Experience Strategist
6 days ago
Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full timeKerridge Commercial Systems, a leading provider of trading and financial software environments, is seeking an experienced Customer Success Manager to drive customer success outcomes in the rental market. This role will be based in the UK with some flexibility to work from home.Job DescriptionWork with the Global Customer Success Director to develop and...
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Customer Experience Leader
2 weeks ago
Nottingham, Nottingham, United Kingdom Nottingham Community Housing Association Full timeCustomer Engagement Manager RoleWe are passionate about listening to our customers and using their feedback to improve the way we do things. NCHA's Mission: To deliver exceptional customer service by putting our customers at the heart of everything we do.Key Responsibilities:Lead a team of specialists who make sure the voice of the customer is heard across...
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Customer Experience Specialist
4 days ago
Nottingham, Nottingham, United Kingdom Iceland Full timeWe are now recruiting for a Customer Experience Specialist to join our supportive Iceland team. As a key player in our operation, you will be responsible for delivering exceptional customer experiences across our stores.Your role is to ensure that every customer interaction is positive and memorable, showcasing the unique values of our brand.Key...
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Customer Experience Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Paul Smith Full timeAbout the RoleWe're looking for a talented individual to become a key part of our customer-facing team at Paul Smith. As a Customer Experience Advisor, you'll be responsible for creating memorable experiences that leave a lasting impression on our customers.Key ResponsibilitiesDeliver exceptional customer service across various touchpoints and channels,...
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Customer Experience Lead
4 weeks ago
Nottingham, Nottingham, United Kingdom Nottingham Community Housing Association Ltd Full timeAbout the RoleWe are seeking a Customer Experience Lead to join our team at Nottingham Community Housing Association Ltd. As a key member of our organization, you will be responsible for leading our customer engagement efforts and developing a clear engagement framework that ensures all engagement activities are connected to provide a continuous flow of...