Customer Experience Advocate

3 weeks ago


Nottingham, Nottingham, United Kingdom Capital One Full time

Our Complaints Resolution team is the customer advocacy at the heart of our operation. They resolve problems for customers who need our support, using critical thinking and understanding of Capital One and industry-wide policies and processes. As a member of this team, you must have a passion for being the voice of our customers and be able to think creatively to influence how we deliver great outcomes. We encourage ownership and accountability, so you will need to listen to our customers, investigate their concerns, and make a well-informed decision on behalf of Capital One. You will be empowered to use your judgment when deciding outcomes and will own the resolution for each customer you advocate for. Your key responsibilities will include managing customer complaints from receipt right through to resolution, understanding industry regulation and how it matches with Capital One policies, supporting customers, resolving their concerns, and signing them up for additional support resources. If you have expert attention to detail, resilience, integrity, and a passion for giving the best advice to every customer, then this role is for you. We offer a salary of £27,000.00 and a range of benefits, including high performers with diverse career progression, pension scheme, generous holiday entitlement, and private medical insurance. We pride ourselves on hiring the best people, not the same people. We want to work with top talent, whoever you are, whatever you look like, wherever you come from. We have a range of internal networks and support groups to help you thrive with us. As a member of our team, you will be committed to diversity and will be empowered to use your voice to influence our services for the benefit of our customers.



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