Customer Experience Specialist

3 weeks ago


Nottingham, Nottingham, United Kingdom Paul Smith Full time

About the Role

We're looking for a talented individual to become a key part of our customer-facing team at Paul Smith. As a Customer Experience Advisor, you'll be responsible for creating memorable experiences that leave a lasting impression on our customers.

Key Responsibilities

  1. Deliver exceptional customer service across various touchpoints and channels, ensuring every interaction is positive and memorable.
  2. Onboard new clients to Paul's Pages, setting them up for success.
  3. Continuously improve the customer journey, identifying areas for growth and implementing innovative solutions.
  4. Build and maintain strong relationships with customers, driving loyalty and retention.
  5. Confidently use our systems to manage orders, cases, and customer interactions, ensuring accurate and timely updates.
  6. Communicate company policies and maintain client confidentiality, adhering to our data protection security guidelines.

Your Skills and Experience

To be successful in this role, you'll need to have:

  • Highly computer literate in Outlook, Word, Excel, the use of internet and CRM.
  • Familiarity working in a busy office environment.
  • Experience working within Retail Sales or Customer-focused roles.
  • Previous administration experience.
  • Able to accurately input data and work across multiple channels.
  • Exceptional customer service skills.

What's in it for you

We offer a range of benefits, including:

  • A generous clothing allowance.
  • Discretionary discount on PSL goods.
  • An annual leave entitlement of 25 days, plus Bank Holidays (Pro Rata).
  • Cycle to work and travel loan schemes.

Please note, this role is not eligible for sponsorship in the Skilled Worker visa category.



  • Nottingham, Nottingham, United Kingdom H&M Group Full time

    At H&M Group, we are seeking a skilled Customer Experience Specialist to join our team in Nottingham.We offer an attractive salary of £9.50 per hour for this part-time role, with the opportunity to work 30 hours per week.About the RoleThis permanent position is based in our H&M Nottingham store, located in the Victoria centre. As a Customer Experience...


  • Nottingham, Nottingham, United Kingdom Iceland Full time

    We are now recruiting for a Customer Experience Specialist to join our supportive Iceland team. As a key player in our operation, you will be responsible for delivering exceptional customer experiences across our stores.Your role is to ensure that every customer interaction is positive and memorable, showcasing the unique values of our brand.Key...


  • Nottingham, Nottingham, United Kingdom oilandgas Full time

    About the RoleWe are seeking an experienced Energy Customer Experience Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and ensuring that our customers receive a high level of satisfaction with their energy experience.Key Responsibilities:Provide excellent customer service over the phone and via...


  • Nottingham, Nottingham, United Kingdom Nottingham Community Housing Association Full time

    Customer Engagement Manager RoleWe are passionate about listening to our customers and using their feedback to improve the way we do things. NCHA's Mission: To deliver exceptional customer service by putting our customers at the heart of everything we do.Key Responsibilities:Lead a team of specialists who make sure the voice of the customer is heard across...

  • Energy Specialist

    2 days ago


    Nottingham, Nottingham, United Kingdom E.O.N Worldwide Full time

    We are committed to providing an unforgettable experience for our customers, and as an Energy Specialist, you will play a crucial role in achieving this goal. You will be part of our customer operations team, working closely with our customers over the phone and via email to resolve their queries and issues.What We OfferA competitive salary of...


  • Nottingham, Nottingham, United Kingdom Avant Homes Full time

    Company OverviewAvant Homes is a leading residential developer dedicated to delivering high-quality new homes and exceptional customer experiences.Competitive SalaryWe offer a highly competitive salary of approximately £35,000 per annum, reflecting the importance of our Sales Advisors in driving business success.About the RoleThis full-time, permanent...


  • Nottingham, Nottingham, United Kingdom VF CORPORATION Full time

    We are seeking a highly skilled Customer Care Advisor to join our team at VF Corporation in Nottingham. This is an exciting opportunity to work in a fast-paced environment and make a real difference in the lives of our customers.The ideal candidate will have excellent communication skills, both written and verbal, and be able to provide a high level of...


  • Nottingham, Nottingham, United Kingdom MKJ Ignite Full time

    We are seeking a dynamic Health and Wellness Customer Experience Specialist to join our team at MKJ Ignite.As a key member of our customer service team, you will be responsible for providing top-notch support to customers across the UK, Germany, and Europe. Your primary goal will be to engage with customers, address their inquiries, and provide tailored...


  • Nottingham, Nottingham, United Kingdom E Next Full time

    Company OverviewE.ON Next is a forward-thinking company dedicated to making energy accessible to all. We strive for sustainable futures and aim to build strong relationships with our customers, stakeholders, and the community.About the RoleWe are seeking skilled Energy Specialists to join our team at our Nottingham hub. As an Energy Specialist, you will be...

  • Energy Expert

    6 days ago


    Nottingham, Nottingham, United Kingdom E Next Full time

    Customer Experience Specialist Role at E.ON NextWe're looking for a highly skilled Customer Experience Specialist to join our team at E.ON Next. As an Energy Expert, you'll play a crucial role in delivering exceptional customer experiences that exceed expectations.About the JobThe ideal candidate will have a passion for delivering outstanding customer...


  • Nottingham, Nottingham, United Kingdom Nottingham Community Housing Association Full time

    We are seeking a Customer Experience Lead to join our team at Nottingham Community Housing Association. This role is responsible for delivering exceptional customer service while collaborating with others.The ideal candidate will be passionate about driving positive change and have strong leadership skills with a track record of developing teams. You will...


  • Nottingham, Nottingham, United Kingdom Connells Group HQ Full time

    Customer Service SpecialistAt Connells Group HQ, we are seeking a skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for delivering exceptional customer service to our clients, providing timely and accurate support to their queries.


  • Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    About this Role:Kerridge Commercial Systems is seeking a skilled Customer Experience Manager to drive customer success in the rental industry. As a key member of our team, you will be responsible for managing customer relationships, identifying business opportunities, and delivering exceptional customer service.Key Responsibilities:Develop and execute...


  • Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    Kerridge Commercial Systems, a leading provider of trading and financial software environments, is seeking an experienced Customer Success Manager to drive customer success outcomes in the rental market. This role will be based in the UK with some flexibility to work from home.Job DescriptionWork with the Global Customer Success Director to develop and...


  • Nottingham, Nottingham, United Kingdom Nottingham Community Housing Association Ltd Full time

    About the RoleWe are seeking a Customer Experience Lead to join our team at Nottingham Community Housing Association Ltd. As a key member of our organization, you will be responsible for leading our customer engagement efforts and developing a clear engagement framework that ensures all engagement activities are connected to provide a continuous flow of...

  • Sales Executive

    1 month ago


    Nottingham, Nottingham, United Kingdom Gleeson Full time

    We are seeking a highly motivated and customer-focused Sales Executive to join our team at Gleeson. As a Sales Executive, you will be responsible for providing exceptional customer service and sales advice to our customers, while working towards sales targets and administration of the sales process.The ideal candidate will have experience in customer...


  • Nottingham, Nottingham, United Kingdom Nottingham Community Housing Association Ltd Full time

    About the RoleWe are seeking a Customer Experience Director to lead our customer engagement team in delivering exceptional customer service and driving positive change within our organisation.Key ResponsibilitiesDevelop and maintain a clear engagement framework to ensure all engagement activities are connected and provide a continuous flow of information,...

  • Service Advisor

    4 weeks ago


    Nottingham, Nottingham, United Kingdom Stoneacre Motor Group Full time

    About the Service Advisor RoleWe are seeking a skilled Service Advisor to join our team at Stoneacre Motor Group. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care.Key ResponsibilitiesManage all customer communications and interactions on behalf of the...


  • Nottingham, Nottingham, United Kingdom NEXT Full time

    About NEXTAt NEXT, we're passionate about delivering exceptional customer experiences in our stores. As a Sales Team Member, you'll play a vital role in helping our customers find the perfect products.Key ResponsibilitiesOffer fast and friendly service to our customers, ensuring they receive a welcoming and helpful experience in-store.Share your knowledge...


  • Nottingham, Nottingham, United Kingdom Grafton Recruitment Full time

    About the Role:Grafton Recruitment are proud to be working with a leading e-commerce business who are seeking a Customer Relationship Manager to join their team. The successful candidate will be responsible for developing and executing CRM strategies to drive customer engagement, retention, and loyalty.Key Responsibilities:Develop and implement CRM...