Health and Wellness Customer Experience Specialist
4 days ago
We are seeking a dynamic Health and Wellness Customer Experience Specialist to join our team at MKJ Ignite.
As a key member of our customer service team, you will be responsible for providing top-notch support to customers across the UK, Germany, and Europe. Your primary goal will be to engage with customers, address their inquiries, and provide tailored solutions to meet their health-boosting needs.
You will also collaborate closely with our marketing team to ensure that our brand voice shines in every interaction, providing German translations and supporting the development of engaging content.
In addition to your technical skills, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively both independently and as part of a team.
With a strong passion for the health and wellness industry, you will be well-versed in keto, paleo, and real food lifestyles, and be able to educate and recommend products that cater to these diets.
The ideal candidate will have prior experience in customer service, preferably within the FMCG sector, and be comfortable working with customer service platforms such as Gorgias/Zendesk.
Key responsibilities include:
- Engaging with customers through phone, email, or chat to provide product information and support
- Providing German translations and supporting the marketing team with content creation
- Collaborating with the wider team to ensure smooth processes for returns, loyalty programs, and special promotions
What we offer:
In return for your expertise, we can offer:
- A competitive salary range of £28k - £33k per annum
- Opportunities for career growth and professional development
- A vibrant, health-conscious company culture that prioritizes employee well-being
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