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Club Operations Manager and Guest Experience Leader

1 month ago

Nottingham, Nottingham, United Kingdom Nuffield Health Full time
Introduction

Nuffield Health, the UK's largest Healthcare Charity, is expanding its team to deliver a superior fitness experience for its members. As a vital part of this growth, we are seeking an exceptional individual to take on the role of Duty Manager and Front of House at our Nottingham Fitness & Wellbeing Club.

About the Role

We are looking for a talented and enthusiastic professional with demonstrable sales experience and excellent communication skills to lead our club operations. As a key member of our team, you will be responsible for ensuring the smooth running of the club, providing exceptional customer service, and maintaining quality standards in all areas.

Main Responsibilities:

  • Club Operations: Oversee the day-to-day operations of the club, including health and safety procedures.
  • Customer Service: Build strong relationships with members, identify opportunities to improve their experience, and provide solutions to any issues that may arise.
  • Team Leadership: Lead and motivate our colleagues to achieve sales targets and maintain high-quality standards.
  • Tours and Sales: Conduct tours for prospective new members, showcasing the benefits and unique offerings of Nuffield Health.
  • Administrative Tasks: Assist with administrative duties, such as data entry and reporting, to ensure seamless club operations.
Requirements and Qualifications

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. Previous experience in a similar role or a background in sales would be advantageous.

Benefits and Package

Nuffield Health offers a competitive salary package, including a base salary of £26,228 per annum (pro rata) and £24,980.80 per annum (pro rata), depending on experience. In addition, you will receive a range of benefits, including gym membership, private healthcare, and lifestyle and financial wellbeing benefits.

We offer a supportive and collaborative working environment, where your career growth and development are valued and encouraged.