Ecommerce Customer Experience Manager

2 weeks ago

Nottingham, Nottingham, United Kingdom Games Workshop Group PLC Full time

Job Role: Ecommerce Customer Experience Manager


Games Workshop has an exciting opportunity to join the Webstore sales team as Ecommerce Customer Experience Manager to deliver amazing ecommerce customer experiences to the most engaged and enthusiastic fanbase in the world.


This role will be responsible for driving the creation and delivery of high-quality ecommerce customer experiences across the Webstore. As the creative linchpin for the department, we'll look to you to dream up creative campaigns to grow the sales of the current range and new release products in a way that will surprise and delight our customers.



Key Responsibilities:

• Deliver high quality, constantly improving customer journeys through web stores


• Ensure a thorough understanding of SEO and search and navigation to maximize our current functionality and ensure our customers have a seamless shopping experience


• Maintain the sales plan, ensuring alignment with business plans and priorities to support consistent sales performance


• Build strong working relationships with colleagues across our marketing, customer service, logistics, and customer technology teams


• Line management responsibility for a small team, setting clear goals and encouraging the team to take appropriate action



Working at Games Workshop:

At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work.


We offer a competitive benefits package, including 33 days holiday per year (including public holidays), matching contributory pension scheme up to 7.5%, profit share bonus (subject to GW meeting profit targets), and the option to join our Share Save scheme. Additionally, there is a staff discount of between 25% and 50% on our products.



Other Essential Information:

This is a hybrid role where you can expect to be in our UK headquarters in Nottingham 2 days a week.



How to Apply:

To apply, please send us a letter or a video telling us why you want this job.


Please include an up-to-date CV to support your application.

  • Customer Experience Manager

    3 hours ago

    Nottingham, Nottingham, United Kingdom Grafton Recruitment Full time

    About the Role:Grafton Recruitment are proud to be working with a leading e-commerce business who are seeking a Customer Relationship Manager to join their team. The successful candidate will be responsible for developing and executing CRM strategies to drive customer engagement, retention, and loyalty.Key Responsibilities:Develop and implement CRM...

  • Ecommerce Trading Specialist

    2 weeks ago

    Nottingham, Nottingham, United Kingdom CV-Library Full time

    Job SummaryWe are seeking an Ecommerce Trading Specialist to assist in the execution of ecommerce strategies and drive online sales performance. The ideal candidate will work closely with the Head of Ecommerce, CRM team, and marketing manager to ensure smooth operations and optimal performance of our ecommerce platform.Key ResponsibilitiesProduct...

  • Ecommerce Operations Director

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Deciem Full time

    About the RoleWe are seeking an experienced Ecommerce Operations Manager to oversee all daily eCommerce operations out of the UK fulfilment centre. This includes order fulfilment, reverse logistics, inventory management, staff development, and customer service communication.Key ResponsibilitiesOversee and own all daily eCommerce operations, including order...

  • Ecommerce Operations Director

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Deciem Full time

    About the RoleWe are seeking an experienced Ecommerce Operations Manager to oversee all daily eCommerce operations out of the UK fulfilment centre. This includes order fulfilment, reverse logistics, inventory management, staff development, and customer service communication.Key ResponsibilitiesOversee and own all daily eCommerce operations, including order...

  • Ecommerce Operations Director

    1 month ago

    Nottingham, Nottingham, United Kingdom Deciem Full time

    About the RoleWe are seeking an experienced Ecommerce Operations Manager to oversee all daily eCommerce operations out of the UK fulfilment centre. This includes order fulfilment, reverse logistics, inventory management, staff development, and customer service communication.Key ResponsibilitiesOversee and own all daily eCommerce operations, including order...

  • Ecommerce Operations Director

    1 month ago

    Nottingham, Nottingham, United Kingdom Deciem Full time

    About the RoleWe are seeking an experienced Ecommerce Operations Manager to oversee all daily eCommerce operations out of the UK fulfilment centre. This includes order fulfilment, reverse logistics, inventory management, staff development, and customer service communication.Key ResponsibilitiesOversee and own all daily eCommerce operations, including order...

  • Ecommerce Operations Director

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Deciem Full time

    We are seeking an experienced Ecommerce Operations Manager to oversee daily eCommerce operations out of the UK fulfilment centre. This role requires strong leadership and management skills, with a focus on order fulfilment, reverse logistics, inventory management, and customer service communication.Key Responsibilities:Oversee and own all daily eCommerce...

  • Ecommerce Operations Director

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Deciem Full time

    About the RoleWe are seeking an experienced Ecommerce Operations Manager to oversee daily eCommerce operations out of the UK fulfilment centre. This includes order fulfilment, reverse logistics, inventory management, staff development, and customer service communication.Key ResponsibilitiesOversee and own all daily eCommerce operations, including order...

  • Ecommerce Operations Director

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Deciem Full time

    We are seeking an experienced Ecommerce Operations Manager to oversee all daily eCommerce operations out of the UK fulfilment centre.Key Responsibilities:Oversee and own all daily eCommerce operations, including order fulfilment, reverse logistics, inventory management, staff development, and customer service communication.Lead and implement a culture of...

  • Ecommerce Events Lead

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Boots Full time

    About the RoleThe Ecommerce Events Lead is a key position within the ecommerce team, responsible for implementing, executing, and analyzing online events to achieve growth targets. This role involves working cross-functionally to land events on the website, including asset briefing, promotional setup, performance analysis, and supporting ecommerce teams with...

  • Ecommerce Events Lead

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Boots Full time

    About the RoleThe Ecommerce Events Lead is a key position within the ecommerce team, responsible for implementing, executing, and analyzing online events to achieve growth targets. This role involves working cross-functionally to land events on the website, including asset briefing, promotional setup, performance analysis, and supporting ecommerce teams with...

  • Ecommerce Events Lead

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Boots Full time

    About the RoleThe Ecommerce Events Lead is a key position within the ecommerce team, responsible for implementing, executing, and analyzing events online to achieve growth targets. This role involves working cross-functionally to land events on the website, including asset briefing, promotional setup, performance analysis, and supporting ecommerce teams with...

  • Ecommerce Events Lead

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Boots Full time

    About the RoleThe Ecommerce Events Lead is a key position within the ecommerce team, responsible for implementing, executing, and analyzing events online to achieve growth targets. This role involves working cross-functionally to land events on the website, including asset briefing, promotional setup, performance analysis, and supporting ecommerce teams with...

  • Ecommerce Operations Director

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Deciem Full time

    We are seeking an experienced Ecommerce Operations Manager to oversee all daily eCommerce operations out of the UK fulfilment centre.Key Responsibilities:Oversee and own all daily eCommerce operations, including order fulfilment, reverse logistics, inventory management, staff development, and customer service communication.Lead and implement a culture of...

  • Ecommerce Events Lead

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Boots Full time

    About the RoleThe Ecommerce Events Lead is a key position within the ecommerce team, responsible for the implementation, execution, and analysis of events online to achieve growth targets. This role involves working cross-functionally to land events on the website, including asset briefing, promotional setup, performance analysis, and supporting ecommerce...

  • Ecommerce Events Lead

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Boots Full time

    About the RoleThe Ecommerce Events Lead is a key position within the ecommerce team, responsible for the implementation, execution, and analysis of events online to achieve growth targets. This role involves working cross-functionally to land events on the website, including asset briefing, promotional setup, performance analysis, and supporting ecommerce...

  • Ecommerce Events Lead

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Boots Full time

    About the RoleThe Ecommerce Events Lead is a key position within the ecommerce team, responsible for implementing, executing, and analyzing events online to achieve growth targets. This role involves working cross-functionally to land events on the website, including asset briefing, promotional setup, performance analysis, and supporting ecommerce teams with...

  • Ecommerce Events Lead

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Boots Full time

    About the RoleWe are seeking a highly skilled Ecommerce Events Lead to join our team at Boots. This is a key role within our ecommerce team, responsible for the implementation, execution, and analysis of events online to achieve growth targets.Key ResponsibilitiesDevelop and implement the end-to-end trade overlay events plan within beauty ecommerce, working...

  • Key Account Manager Ecommerce Specialist

    3 weeks ago

    Nottingham, Nottingham, United Kingdom On Target Recruitment Ltd Full time

    Job Title: Key Account Manager Ecommerce SpecialistAbout the Role: We are seeking a highly motivated and experienced sales professional to join our team as a Key Account Manager Ecommerce Specialist.Responsibilities:* Sell a 'best in class' portfolio of bowel management solutions into acute care settings* Utilize a home delivery service, DAC - on...

  • Customer Relationship Management Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Grafton Recruitment Full time

    Customer Relationship ManagerOur client, a leading designer and manufacturer of pet products, is seeking a Customer Relationship Manager to head up their Customer Relationship Management department. This is an exciting opportunity to join an award-winning company with a strong focus on customer engagement and retention.Key ResponsibilitiesDevelop and Execute...