Ecommerce Operations Director
4 weeks ago
About the Role
We are seeking an experienced Ecommerce Operations Manager to oversee daily eCommerce operations out of the UK fulfilment centre. This includes order fulfilment, reverse logistics, inventory management, staff development, and customer service communication.
Key Responsibilities
- Oversee and own all daily eCommerce operations, including order fulfilment, reverse logistics, and inventory management.
- Lead, guide, and manage E-Commerce Operations associates and temporary team members, including on-site HR processes.
- Implement a culture of continuous improvement and standardization of e-commerce operational processes.
- Monitor and own ecommerce operations start to end, analysing and resolving issues to improve perfect order fulfilment.
- Collaborate with logistics partners to ensure accurate and timely dispatches.
Requirements
- 3+ years of people management and/or leadership experience within distribution.
- 5+ years of working experience in warehouse and inventory management.
- Familiarity with e-Com software, including SalesForce and Zenkraft.
- Experience working with ERP software, such as SAP and Microsoft Dynamic D365.
- Intermediate knowledge of Microsoft Office, Excel, and Word.
What You'll Gain
As a DECIEM team member, you'll enjoy a range of benefits, including generous vacation and personal days, paid time off for new parents, and a hybrid work model.
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