Ecommerce Operations Director

19 hours ago

Nottingham, Nottingham, United Kingdom Deciem Full time

We are seeking a highly skilled Ecommerce Operations Director to lead our e-commerce operations globally.

This role will be based out of Nottingham and will oversee daily eCommerce operations, directly managing 4 x DECIEM ran sites and 2 x 3PL operations (with plan to increase).

The ideal candidate will have advanced knowledge of Excel and ERP experience (MS Dynamics 365 preferred), as well as experience overseeing multiple fulfillment centers across different continents.

Familiarity with e-Com software (SalesForce, payment gateways, online fraud tools, personalization tools, etc.) is also required.

Key Responsibilities:
  • Overses and owns all daily eCommerce operations globally, directly managing 4 x DECIEM ran sites and 2 x 3PL operations (with plan to increase)
  • Department Lead for Environment, Health & Safety: overall administration and implementation of EHS including initiatives, programs and procedures with a key focus on developing and implementing operational risk assessments to help in identifying & mitigating hazards for critical activities.
  • Lead, guide, manage and continuously develop hired E-Commerce Operations Managers and teams with people management and performance development, performance improvement challenges and HR related issues up to disciplinary and dismissal across all sites with a key focus on employee engagement throughout
  • Responsible for leading a culture of continuous improvement and standardization of e-commerce operational processes to ensure all needed processes are performed at peak ability including receipt, put away, pick & pack, cycle counting and order processing (on-time/in-full order fulfillment, internal SLAs, returns processing, etc.)
  • Creation, development and implementation of Standard Operating Procedures to effectively manage the day-to-day operations of the e-commerce fulfillment centers
  • Monitor and own ecommerce operations start to end; ability to analyze, investigate, and determine the root cause of issues or bottlenecks preventing perfect order fulfillment an focus on cost saving or increased throughput activities
  • Super User and contact lead of ERP system including daily monitoring and issue resolving that does not allow for perfect fulfillment experience
  • Monitor advancements in e-commerce order fulfillment automation and digital space for opportunities and new ideas to improve consumers' order experience
  • Manage and liaise with IT (and PMO if applicable) to ensure all e-commerce operational project requests are communicated to IT with detailed user requirements
  • Monitor progress of IT projects & ensure proper UAT, documentation is in place for flawless execution, and all functionality in pre-production and production fully tested to ensure seamless consumer experience
  • Manage change from the initial benefits case through to detailed scoping/design, operational readiness and to support benefits realization once live
  • Identify and drive quick win initiatives within Operations that support longer term business objectives
  • Cross collaboration with DECIEM departments to enable reporting on multiple eCommerce areas with the key goal of improvement- including but not limited to cost reduction, increased throughput, improved customer experience and safest practices
  • Oversee our logistics partners to ensure daily dispatches are accurate and orders are fulfilled on time and accurately.
  • Collaborate with Corporate Transportation Department to ensure fastest high touch delivery service with minimum transportation cost

We offer a competitive salary range of £80,000 - £110,000 per annum, depending on experience, as well as a generous package of benefits, including:

  • Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
  • 6 months of paid time off for new parents (inclusive of all genders).
  • Work from anywhere 4 weeks per year.
  • A hybrid work model (for applicable roles).
  • Summer Friday's - get off at 1pm all summer long (for applicable roles).
  • Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
  • Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
  • A generous discount on DECIEM products for you, your family, and your friends.

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