Customer Service Coordinator

7 days ago

Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time
About the Role

We are seeking a highly organized and customer-focused Customer Service Administrator to join our team at Churchill Living Ltd. As a key member of our customer service team, you will be responsible for ensuring that our customers receive the highest standards of service.

You will be based at our stunning Ringwood Head Office, where you will play a crucial role in the business, working closely with our customer services technicians and keeping our COINS database up to date with real-time information.

As a Customer Service Administrator, you will have the opportunity to liaise with a wide range of internal and external contacts, including our owners, lodge managers, subcontractors, suppliers, and many more.

With a focus on providing exceptional customer service, you will be responsible for resolving customer queries and issues in a timely and professional manner.

We are looking for a self-motivated and personable individual who is passionate about delivering outstanding customer service. If you have recent office experience and are confident in your ability to work in a fast-paced environment, we would love to hear from you.

Key Responsibilities:

  • Provide exceptional customer service to our customers
  • Work closely with customer services technicians to resolve customer queries and issues
  • Keep our COINS database up to date with real-time information
  • Liaise with internal and external contacts to resolve customer issues
  • Provide administrative support to the customer services team

What We Offer:

  • Competitive salary
  • Annual holiday entitlement - 24 days + Bank Holidays
  • Day off on your birthday
  • Group Personal Pension Plan
  • Health Screening
  • Life Assurance
  • Colleague Introduction reward scheme
  • Eye Care Reimbursement
  • £200 John Lewis vouchers for expectant parents
  • Land Introduction Bonus
  • Annual awards ceremony
  • Colleague wellbeing programmes and company ambassadors
  • Charity fund matching through Churchill Foundation

We are an ambitious and successful business that values and appreciates our people. If you are passionate about delivering outstanding customer service and are looking for a new challenge, we would love to hear from you.

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