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Customer Service Liaison Specialist

1 month ago

Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time

As a Customer Service Liaison Specialist with Churchill Living Ltd, you will play a pivotal role in ensuring our customers receive exceptional service. Based at our Ringwood Head Office, you will be the primary point of contact for various stakeholders, including owners, Lodge Managers, subcontractors, and suppliers.

About Us

We are an ambitious and successful business that values and appreciates its people. With over 700 employees, we pride ourselves on building quality retirement living communities across the UK. Our goal is to provide security, peace of mind, and independence for older adults.

In 2016, we were recognised as the first-ever retirement living specialist to have been named overall 'Housebuilder of the Year' by the WhatHouse? Awards. We've also been awarded numerous other accolades, including being listed as one of the Sunday Times' Best Companies to Work For.

The Role

This exciting opportunity allows you to utilise your organisational and communication skills to manage the workload of Customer Services Technicians. You will be responsible for keeping our COINS database up-to-date with real-time information, ensuring seamless coordination between teams.

You'll work closely with internal and external contacts, resolving reported defects and addressing customer inquiries. As the department evolves, you may have the opportunity to manage a designated region, further developing your skills and expertise.

Key Responsibilities:
  • Manage the workload of Customer Services Technicians
  • Keep the COINS database up-to-date with real-time information
  • Liaise with internal and external contacts to resolve reported defects and customer inquiries
About You

To succeed in this role, you should possess excellent organisation and time management skills, as well as confident IT skills, including proficiency in Word, Outlook, and Excel. A self-motivated and personable individual who prioritises providing exceptional customer service will excel in this position.

We're looking for someone who enjoys working within a busy team environment, while also using their initiative to solve complex problems. This role requires flexibility, as occasional travel to our Lodges throughout the country may be necessary.

Benefits
  • Competitive salary: £25,000 - £28,000 per annum
  • Annual holiday entitlement - 24 days + Bank Holidays
  • Day off on your birthday
  • Group Personal Pension Plan
  • Health Screening
  • Life Assurance
  • Colleague Introduction reward scheme
  • Eye Care Reimbursement
  • £200 John Lewis vouchers for expectant parents
  • Land Introduction Bonus
  • Annual awards ceremony
  • Colleague wellbeing programmes and company ambassadors
  • Charity fund matching through Churchill Foundation