Customer Service Representative

2 days ago


Ringwood, Hampshire, United Kingdom SOUTH WEST RECRUITMENT Full time

We are seeking a highly motivated Customer Service Representative to join our multi-channel Contact Centre in Ringwood. As a key member of our team, you will be responsible for providing exceptional customer service, handling new orders, and supporting customers with their queries.

Key Responsibilities
  • Act as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
  • Handle incoming inquiries via phone, email, and other channels and resolve in a timely and effective manner.
  • Demonstrate a customer-centric approach to build and maintain customer loyalty and satisfaction.
  • Document interactions accurately and update customer information in the company database.
  • Collaborate with internal teams to provide comprehensive solutions and escalate issues when necessary.

The ideal candidate will have excellent communication skills, a strong emphasis on upselling, and the ability to work in a fast-paced target-driven environment. In return, we offer a competitive salary of £24,024 (OTE: £26,424) plus attractive overtime, 20 days paid holiday, and a range of benefits including a suggestion box monthly winner paid reward, cycle to work scheme, home computing scheme, and more.



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