Customer Service Representative

5 days ago


Ringwood, Hampshire, United Kingdom Screwfix Direct Ltd Full time
Job Description:

As a Customer Service Representative at Screwfix Direct Ltd, you will play a crucial role in delivering exceptional customer experiences. You will work closely with colleagues to create a welcoming environment, assist customers with queries, and promote our products effectively.

Responsibilities:
  • Deliver outstanding customer service by engaging with customers, addressing their concerns, and providing tailored solutions.
  • Work collaboratively with colleagues to achieve sales targets, maintain product stock, and ensure efficient warehouse operations.
  • Maintain high standards of personal presentation, adhering to company policies and procedures.
Requirements:
  • You should possess excellent communication skills, a positive attitude, and a willingness to learn and grow with the company.
  • A strong ability to work under pressure, prioritize tasks, and meet deadlines is essential for success in this role.
  • Flexibility, reliability, and enthusiasm are key qualities we look for in our ideal candidate.
What We Offer:
  • A competitive salary of £15,000 - £20,000 per year, dependent on experience.
  • 28 days annual leave, increasing with length of service up to a maximum of 33 days.
  • An award-winning company pension scheme - up to 14% Kingfisher contribution.
  • Life cover.
  • 20% discount with Screwfix and B&Q.
  • Discounted healthcare.
  • Company share save schemes.
  • Excellent training and ongoing development opportunities.


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