Presales and Customer Care Representative
4 days ago
We are looking for a Presales and Customer Care Representative to join our dynamic team at The Work Shop Resourcing Ltd in Ringwood, BH24. This role offers an exciting opportunity to provide exceptional customer support and work collaboratively with our team members.
Responsibilities:
- Responding to customer enquiries regarding presales, orders, deliveries, payments, and product information.
- Liaising with product specialists to arrange callbacks or obtain further information for customers.
- Maintaining accurate and detailed records of customer interactions.
- Processing payments and sales orders efficiently and accurately.
- Arranging product valuations and handling customer complaints.
- Working collaboratively with team members to achieve first-time resolution.
- Providing digital external communications that maintain our brand's professionalism and standards.
- Assisting the Auctions Operations Team with pre and post-auction tasks.
- Identifying areas for process improvement and implementing changes.
- Promoting a positive and professional image of the organisation.
Skills and Qualifications:
- Excellent written and spoken English skills.
- Proven track record of effective communication and problem-solving.
- Understanding of business correspondence and forms of address.
- Proficiency in Microsoft Office, Outlook, CRM systems, and social media.
Salary: £24,500 per annum
Location: Ringwood, BH24
Hours: Monday - Friday, 8.30am - 5pm
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