Customer Service Representative

7 days ago


Ringwood, Hampshire, United Kingdom SOUTH WEST RECRUITMENT Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our multi-channel Contact Centre in Ringwood. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
  • Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner.
  • Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
  • Documenting interactions accurately and updating customer information in the company database.
  • Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
  • Maintaining a high level of professionalism and adhering to company guidelines and policies.
  • Upselling and cross-selling on every opportunity presented in order to increase revenue.

Salary and Benefits:

The successful candidate can expect a competitive salary of £24,024 (£26,424 OTE), plus attractive overtime opportunities. Our benefits package includes 20 days paid holiday, additional days based on length of service, and various other perks such as free parking and cycle-to-work scheme.

About Us:

We are a leading recruitment agency in South West Recruitment, dedicated to providing exceptional service to our clients and candidates. Our team is passionate about delivering results-driven solutions that meet the evolving needs of the industry.



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