Customer Service Operations Manager

5 days ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Job

We are seeking a seasoned Customer Service Operations Manager to join our team at Churchill Estates Management Ltd. In this role, you will be responsible for overseeing the day-to-day operations of our call centre, ensuring that all customer interactions are handled professionally and efficiently.

As a Customer Service Operations Manager, you will be responsible for developing and implementing strategies to improve customer satisfaction, reducing complaints, and increasing loyalty. You will also be responsible for managing a team of customer service representatives, providing guidance and coaching to ensure they meet their performance targets.

The ideal candidate will have extensive experience in customer service management, with a proven track record of success in driving results and improving customer satisfaction. You will possess excellent leadership and communication skills, with the ability to motivate and develop your team members.



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