Customer Service Team Leader

3 weeks ago


Ringwood, Hampshire, United Kingdom Whistles Full time
Job Overview

We are seeking a highly skilled and experienced professional to lead our customer service teams at Whistles. As a Customer Service Team Leader, you will be responsible for overseeing store operations, enhancing customer experiences, and promoting team efficiency.


The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional results. A competitive salary of £30,000 - £38,000 per annum, depending on experience, is offered, along with opportunities for career advancement and professional development.


Key Responsibilities:

  • Lead and motivate a team of customer-facing staff to achieve sales targets and provide exceptional customer service.
  • Develop and implement effective operational strategies to drive efficiency and productivity.
  • Collaborate with other departments to ensure seamless communication and cooperation.
  • Conduct regular performance reviews and provide constructive feedback to staff.

Requirements:

  • Minimum 2 years of retail management experience, preferably in a supervisory role.
  • Proven track record of achieving sales targets and improving customer satisfaction.
  • Excellent communication, leadership, and problem-solving skills.
  • Able to work flexible hours, including evenings and weekends.


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