Call Centre Team Leader

1 week ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

Customer Service Team Lead

We are seeking an experienced leader to join our team as a Customer Service Team Lead in Ringwood, Hampshire. This is a key position that will play a vital role in ensuring high levels of customer satisfaction and service quality.

The successful candidate will be responsible for leading a team of customer-facing agents, working closely with colleagues to deliver exceptional customer experiences.

Key Responsibilities:

  • Lead a team of customer-facing agents to achieve excellent customer satisfaction and service quality.
  • Develop and implement strategies to improve customer experience and loyalty.
  • Collaborate with colleagues to ensure effective communication and problem-solving.

Requirements

  • Minimum 2 years' experience in a leadership role within a contact centre environment.
  • Demonstrated ability to lead and motivate teams to achieve exceptional customer satisfaction and service quality.
  • Strong communication and problem-solving skills.

Salary Range

£38,000 - £45,000 per annum, depending on experience.



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