Contact Centre Consultant

4 days ago


Ringwood, Hampshire, United Kingdom Austin Fraser Full time

Austin Fraser is a global customer service provider looking for a talented Contact Centre Consultant to join their team in Ringwood, Hampshire.

The ideal candidate will have excellent communication skills, a passion for delivering outstanding customer experiences, and a flexible approach to working hours.

Key responsibilities include:

  • Handling calls, emails, live chat, and social media inquiries from magazine subscription clients.
  • Providing a professional and timely response to customers, ensuring high levels of satisfaction.
  • Collaborating with team members to enhance customer satisfaction and team performance.

Salary and Benefits:

  • The annual salary for this role is estimated at £23,795 (OTE £25,800), based on location and experience.
  • Candidates can expect career development opportunities, including training and salary increases for added responsibilities.
  • Generous perks, such as discounted bus tickets, gym membership, eye test vouchers, and more.
  • A fun, sociable working environment with regular incentives and rewards.

Working Hours and Training:

  • Flexible shifts, with schedules provided bi-weekly.
  • You must be available for shifts between 7:00 am and 10:00 pm, including occasional weekends as needed.
  • Comprehensive training and ongoing support are provided, including induction on company systems and customer interaction best practices.


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