Contact Centre Consultant
4 days ago
Austin Fraser is a global customer service provider looking for a talented Contact Centre Consultant to join their team in Ringwood, Hampshire.
The ideal candidate will have excellent communication skills, a passion for delivering outstanding customer experiences, and a flexible approach to working hours.
Key responsibilities include:
- Handling calls, emails, live chat, and social media inquiries from magazine subscription clients.
- Providing a professional and timely response to customers, ensuring high levels of satisfaction.
- Collaborating with team members to enhance customer satisfaction and team performance.
Salary and Benefits:
- The annual salary for this role is estimated at £23,795 (OTE £25,800), based on location and experience.
- Candidates can expect career development opportunities, including training and salary increases for added responsibilities.
- Generous perks, such as discounted bus tickets, gym membership, eye test vouchers, and more.
- A fun, sociable working environment with regular incentives and rewards.
Working Hours and Training:
- Flexible shifts, with schedules provided bi-weekly.
- You must be available for shifts between 7:00 am and 10:00 pm, including occasional weekends as needed.
- Comprehensive training and ongoing support are provided, including induction on company systems and customer interaction best practices.
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