Customer Experience Lead
2 days ago
About the Role
We are seeking an experienced leader to join our team as a Customer Experience Lead in Ringwood, Hampshire. This is a key position that will play a vital role in ensuring high levels of customer satisfaction and service quality.
The successful candidate will be responsible for leading a team of customer-facing agents, working closely with colleagues to deliver exceptional customer experiences.
Key Responsibilities:
- Lead a team of customer-facing agents to achieve excellent customer satisfaction and service quality.
- Develop and implement strategies to improve customer experience and loyalty.
- Collaborate with colleagues to ensure effective communication and problem-solving.
Requirements
- Minimum 2 years' experience in a leadership role within a contact centre environment.
- Demonstrated ability to lead and motivate teams to achieve exceptional customer satisfaction and service quality.
- Strong communication and problem-solving skills.
Salary Range
£38,000 - £45,000 per annum, depending on experience.
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