Customer Service Coordinator

7 days ago

Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time
About the Role

The Customer Service Administrator will be based at our offices in Ringwood, ensuring that our retired homeowners receive the highest standards of service. You will be coordinating information and works relating to property issues arising at our retirement Lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally, and in a timely manner.

Main Responsibilities
  • Managing and Coordinating Workload: Utilize COINS, our CRM system, to effectively manage and coordinate your workload.
  • Filtering and Prioritizing Tasks: Filter issues and prioritize tasks and workload to ensure timely completion and resolution.
  • Scheduling Work Plans: Schedule work plans for our field-based Customer Service Technicians to ensure efficient and effective service delivery.
  • Updating CRM System: Update the CRM system with real-time information to keep abreast of implementation, delivery times, and work schedules.
  • Raising Purchase Orders and Dealing with Invoices: Raise purchase orders and deal with invoices in a timely and professional manner.
  • Sourcing Contractors: Source contractors where necessary to ensure timely completion of tasks and projects.
  • Managing Stakeholder and Homeowner Expectations: Manage stakeholder and homeowner expectations to ensure high levels of satisfaction and service delivery.
About You

We are looking for a self-motivated, diligent, and personable administrator who prides themselves on providing a first-class customer service. In addition, you will evidence recent office-based experience, with an organized and methodical approach to juggling tasks and workload.

This is the perfect opportunity for someone who enjoys working as part of a busy team whilst using their initiative. To be successful, you will demonstrate the following attributes and competencies:

  • IT Systems and Database Knowledge: Proficient in IT systems, database knowledge, and use of MS Office applications, including Excel.
  • Excellent Communication and Listening Skills: Excellent communication and listening skills to effectively manage stakeholder and homeowner expectations.
  • Organization and Prioritizing Skills: Organized and methodical approach to juggling tasks and workload.
  • Problem-Solving and Sound Judgement: Ability to professionally manage expectations, both verbal and written, and make sound judgements and decisions.
  • Time Management: Effective time management to ensure timely completion of tasks and projects.
What We Offer

As a Customer Service Administrator at Churchill Retirement Living, you will be offered a competitive salary, annual holiday entitlement, and a range of benefits, including:

  • Competitive salary
  • Annual holiday entitlement - 24 days + Bank Holidays
  • Day off on your Birthday to celebrate the occasion
  • Induction and training from day one
  • Group Personal Pension Plan
  • Life Assurance
  • Health Screening
  • Eye Care reimbursement
  • Colleague reward schemes and incentives
  • Employee Assistance Programme for personal and professional advice
  • Professional development/CPD
  • Social events
  • ESG - environmental, social, and governance commitment
  • Churchill Foundation providing charitable and themed events across the Churchill Group
  • Hero awards linked to our values

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty

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