Customer Service Coordinator

1 week ago

Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Churchill Retirement Living. As a key member of our office-based team, you will play a vital role in ensuring our retired homeowners receive the highest standards of service.

As a Customer Service Administrator, you will be responsible for coordinating information and works relating to property issues arising at our retirement Lodges. You will ensure that building defects and snagging issues are dealt with courteously, professionally, and in a timely manner.

Key Responsibilities:

  • Manage and coordinate workload using COINS, our CRM system
  • Filter issues and prioritize tasks and workload
  • Schedule work plans for our field-based Customer Service Technicians
  • Update the CRM system with real-time information to keep abreast of implementation, delivery times, and work schedules
  • Raise purchase orders and deal with invoices
  • SOURCE CONTRACTORS WHERE NECESSARY
  • Manage stakeholder and homeowner expectations

This is a busy and interesting role that combines a variety of skills in administration and customer service. You will liaise on a daily basis with a wide range of internal and external contacts, including our homeowners, Lodge Managers, internal teams such as sales and finance, contractors, and suppliers.

Occasionally, you may be required to visit retirement developments across the country, so you'll need a driving license and be willing to travel.

Hours of work are 9:00 am to 5:30 pm Monday to Thursday and 9:00 am to 5:00 pm on Friday, with one hour for lunch.

About You

We are looking for a self-motivated, diligent, and personable administrator who prides themselves on providing a first-class customer service. In addition, you will evidence recent office-based experience, with an organized and methodical approach to juggling tasks and workload.

This is the perfect opportunity for someone who enjoys working as part of a busy team while using their initiative. To be successful, you will demonstrate the following attributes and competencies:

  • IT systems, database knowledge, and use of MS Office applications, including Excel
  • Excellent communication and listening skills
  • Organization and prioritizing skills
  • Ability to professionally manage expectations, both verbal and written
  • Problem-solving
  • Sound judgment and decision-making
  • Time management

It would be advantageous to have a background in a property-related field, although not essential.

How You'll Be Rewarded
  • Competitive salary
  • Annual holiday entitlement - 24 days + Bank Holidays
  • Day off on your Birthday to celebrate the occasion
  • Induction and training from day one
  • Group Personal Pension Plan
  • Life Assurance
  • Health Screening
  • Eye Care reimbursement
  • Colleague reward schemes and incentives
  • Employee Assistance Programme for personal and professional advice
  • Professional development/CPD
  • Social events
  • ESG - environmental, social, and governance commitment
  • Churchill Foundation providing charitable and themed events across the Churchill Group
  • Hero awards linked to our values

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty

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