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  • Customer Service Coordinator

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    Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time

    {"title": "Customer Service Administrator", "description": "About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving...

  • Customer Service Coordinator

    2 months ago

    Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time

    {"title": "Customer Service Administrator", "description": "About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving...

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    1 month ago

    Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time

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  • Customer Service Coordinator

    1 month ago

    Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time

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  • Customer Service Coordinator

    3 weeks ago

    Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time

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  • Customer Service Coordinator

    3 weeks ago

    Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time

    About the RoleWe are seeking a highly motivated and organized Customer Service Administrator to join our team at Churchill Living Ltd. As a key member of our customer service team, you will be responsible for ensuring that our customers receive the highest standards of service.Key ResponsibilitiesOrganize the workload of the Customer Services TechniciansKeep...

Customer Service Coordinator

2 months ago

Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Churchill Retirement Living. As a key member of our office-based team, you will play a vital role in ensuring our retired homeowners receive exceptional service.

As a Customer Service Administrator, you will be responsible for coordinating information and works related to property issues arising at our retirement Lodges. You will ensure that building defects and snagging issues are addressed in a timely and professional manner.

Key Responsibilities
  • Manage and coordinate workload using COINS, our CRM system
  • Filter and prioritize tasks and workload
  • Schedule work plans for our field-based Customer Service Technicians
  • Update the CRM system with real-time information
  • Raise purchase orders and process invoices
  • Sources contractors as needed
  • Manage stakeholder and homeowner expectations
About You

We are looking for a self-motivated and personable administrator who excels in providing exceptional customer service. You will have recent office-based experience and a methodical approach to juggling tasks and workload.

You will be proficient in IT systems, database knowledge, and MS Office applications, including Excel. Excellent communication and listening skills are essential, as well as the ability to professionally manage expectations and prioritize tasks.

What We Offer
  • Competitive salary
  • Annual holiday entitlement - 24 days + Bank Holidays
  • Day off on your Birthday
  • Induction and training from day one
  • Group Personal Pension Plan
  • Life Assurance
  • Health Screening
  • Eye Care reimbursement
  • Colleague reward schemes and incentives
  • Employee Assistance Programme
  • Professional development/CPD
  • Social events

We pride ourselves on building a positive and supportive work environment that values our employees' well-being and career growth.