Customer Service Coordinator
4 weeks ago
Churchill Retirement Living is seeking a skilled Customer Service Administrator to join our team. As a Customer Service Administrator, you will be responsible for coordinating information and works related to property issues arising at our retirement Lodges. You will ensure that building defects and snagging issues are dealt with courteously, professionally, and in a timely manner.
Main Responsibilities
- Manage and coordinate workload using COINS, our CRM system
- Filter issues and prioritize tasks and workload
- Schedule work plans for our field-based Customer Service Technicians
- Update the CRM system with real-time information to keep abreast of implementation, delivery times, and work schedules
- Raise purchase orders and deal with invoices
- SOURCE contractors where necessary
- Manage stakeholder and homeowner expectations
About You
We are looking for a self-motivated, diligent, and personable administrator who prides themselves on providing a first-class customer service. You will evidence recent office-based experience, with an organized and methodical approach to juggling tasks and workload. You will demonstrate excellent communication and listening skills, organization and prioritizing skills, ability to professionally manage expectations, both verbal and written, problem-solving skills, sound judgment, and decision-making skills, and time management.
How You'll Be Rewarded
- Competitive salary
- Annual holiday entitlement - 24 days + Bank Holidays
- Day off on your Birthday to celebrate the occasion
- Induction and training from day one
- Group Personal Pension Plan
- Life Assurance
- Health Screening
- Eye Care reimbursement
- Colleague reward schemes and incentives
- Employee Assistance Programme for personal and professional advice
- Professional development/CPD
- Social events
- ESG – environmental, social, and governance commitment
- Churchill Foundation providing charitable and themed events across the Churchill Group
- Hero awards linked to our values
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
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