Customer Service Administrator Position
3 weeks ago
About the Role
We are seeking a highly organized and detail-oriented Customer Service Administrator to support our regional Customer Service Technicians in the field. This office-based position will be responsible for coordinating information and works relating to property issues arising at our retirement Lodges.
Main Responsibilities
- Managing and coordinating workload using COINS, our CRM system.
- Filtering issues and prioritizing tasks and workload.
- Scheduling work plans for our field-based Customer Service Technicians.
- Updating the CRM system with real-time information to keep abreast of implementation, delivery times, and work schedules.
- Raising purchase orders and dealing with invoices.
- Sourcing contractors where necessary.
- Managing stakeholder and homeowner expectations.
About You
We are looking for a self-motivated, diligent, and personable administrator who prides themselves on providing a first-class customer service. You will have recent office-based experience, with an organized and methodical approach to juggling tasks and workload.
What We Offer
- Competitive salary.
- Annual holiday entitlement - 24 days + Bank Holidays.
- Day off on your Birthday to celebrate the occasion.
- Induction and training from day one.
- Group Personal Pension Plan.
- Life Assurance.
- Health Screening.
- Eye Care reimbursement.
- Colleague reward schemes and incentives.
- Employee Assistance Programme for personal and professional advice.
- Professional development/CPD.
- Social events.
- ESG – environmental, social, and governance commitment.
- Churchill Foundation providing charitable and themed events across the Churchill Group.
- Hero awards linked to our values.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
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