Customer Service Administrator Position

3 weeks ago


Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time

About the Role

We are seeking a highly organized and detail-oriented Customer Service Administrator to support our regional Customer Service Technicians in the field. This office-based position will be responsible for coordinating information and works relating to property issues arising at our retirement Lodges.

Main Responsibilities

  • Managing and coordinating workload using COINS, our CRM system.
  • Filtering issues and prioritizing tasks and workload.
  • Scheduling work plans for our field-based Customer Service Technicians.
  • Updating the CRM system with real-time information to keep abreast of implementation, delivery times, and work schedules.
  • Raising purchase orders and dealing with invoices.
  • Sourcing contractors where necessary.
  • Managing stakeholder and homeowner expectations.

About You

We are looking for a self-motivated, diligent, and personable administrator who prides themselves on providing a first-class customer service. You will have recent office-based experience, with an organized and methodical approach to juggling tasks and workload.

What We Offer

  • Competitive salary.
  • Annual holiday entitlement - 24 days + Bank Holidays.
  • Day off on your Birthday to celebrate the occasion.
  • Induction and training from day one.
  • Group Personal Pension Plan.
  • Life Assurance.
  • Health Screening.
  • Eye Care reimbursement.
  • Colleague reward schemes and incentives.
  • Employee Assistance Programme for personal and professional advice.
  • Professional development/CPD.
  • Social events.
  • ESG – environmental, social, and governance commitment.
  • Churchill Foundation providing charitable and themed events across the Churchill Group.
  • Hero awards linked to our values.

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty


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