Customer Service Professional

4 days ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a skilled Senior Careline Operator to join our team, providing exceptional telephone-based customer support to our retired homeowners across the UK.

This varied role includes live call monitoring, auditing, reporting, administration duties, and supporting the training and induction of new team members.

You will work as part of our team, responding to a variety of situations, including medical emergencies, fire panel alarms, security entry calls, and providing a friendly, responsive, and attentive approach on every call.

About You

To succeed in this role, you will have previous experience in telephone-based or fast-paced customer service environments, as well as experience supporting or supervising a small team.

You will be able to promote calm behaviour in crisis situations, work well under pressure, and have excellent problem-solving skills relating to people and operations.

Benefits

We offer a supportive and friendly team, 'on the job' training, career development opportunities, and a range of colleague benefits, including annual holiday, group pension scheme, and eye care vouchers.

Company Values

We are committed to maintaining a first-class level of service at all touch points, upholding our values of TORCH - Trust, Openness, Respect, Communication, and Honesty.

About Us

Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement.



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