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Office Administrator

2 months ago

Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time
About the Role

We are seeking an exceptional Office Administrator to support our regional Customer Service Technicians in a busy and interesting role that combines administration and customer service skills.

This position will be based at our stunning offices in Ringwood, ensuring that our retired homeowners receive the highest standards of service. The successful candidate will be coordinating information and works relating to property issues arising at our retirement Lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally, and in a timely manner.

Main Responsibilities
  • Managing and coordinating workload using COINS, our CRM system
  • Filtering issues and prioritizing tasks and workload
  • Scheduling work plans for our field-based Customer Service Technicians
  • Updating the CRM system with real-time information to keep abreast of implementation, delivery times, and work schedules
  • Raising purchase orders and dealing with invoices
  • Sourcing contractors where necessary
  • Managing stakeholder and homeowner expectations
About You

We are looking for a self-motivated, diligent, and personable administrator who prides themselves on providing a first-class customer service. In addition, you will evidence recent office-based experience, with an organized and methodical approach to juggling tasks and workload.

Requirements
  • IT systems, database knowledge, and use of MS Office applications including Excel
  • Excellent communication and listening skills
  • Organization and prioritizing skills
  • Ability to professionally manage expectations, both verbal and written
  • Problem-solving
  • Sound judgment and decision-making
  • Time management
Benefits
  • Competitive salary: £28,000 per annum
  • Annual holiday entitlement - 24 days + Bank Holidays
  • Day off on your Birthday to celebrate the occasion
  • Induction and training from day one
  • Group Personal Pension Plan
  • Life Assurance
  • Health Screening
  • Eye Care reimbursement
  • Colleague reward schemes and incentives
  • Employee Assistance Programme for personal and professional advice
  • Professional development/CPD
  • Social events
  • ESG – environmental, social, and governance commitment
  • Churchill Foundation providing charitable and themed events across the Churchill Group
  • Hero awards linked to our values

We pride ourselves on building beautiful, quality, purpose-built one and two-bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind, and independence.

We've won a host of awards, including 'Best Companies' and we are the first ever retirement living specialist to have been named overall 'Housebuilder of the Year' by the WhatHouse? Awards.

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