Customer Service Coordinator for Retirement Living

2 days ago


Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time
About the Role

We are seeking a highly motivated and organized Customer Service Administrator to join our team at Churchill Living Ltd. As a key member of our customer service department, you will play a vital role in ensuring that our retired homeowners receive exceptional service and support.

The successful candidate will be based at our stunning offices in Ringwood, where they will coordinate information and works related to property issues arising at our retirement Lodges. You will work closely with our regional Customer Service Technicians to ensure that building defects and snagging issues are dealt with promptly, professionally, and courteously.

Main Responsibilities
  • Managing and coordinating workload using COINS, our CRM system
  • Filtering issues and prioritizing tasks and workload
  • Scheduling work plans for our field-based Customer Service Technicians
  • Updating the CRM system with real-time information to keep abreast of implementation, delivery times, and work schedules
  • Raising purchase orders and dealing with invoices
  • Sourcing contractors where necessary
  • Managing stakeholder and homeowner expectations

This is a busy and interesting role that combines administration and customer service skills. You will liaise daily with internal and external contacts, including homeowners, Lodge Managers, internal teams, contractors, and suppliers.

Occasionally, you may be required to visit retirement developments across the country, so you'll need a driving license and be willing to travel.

About You

We are looking for a self-motivated, diligent, and personable administrator who prides themselves on providing first-class customer service. In addition to recent office-based experience, you should have an organized and methodical approach to juggling tasks and workload.

To succeed in this role, you must demonstrate excellent communication and listening skills, organization and prioritizing skills, ability to professionally manage expectations (verbal and written), problem-solving skills, sound judgment and decision-making skills, and time management.

Salary and Benefits

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits including:

  • Annual holiday entitlement - 24 days + Bank Holidays
  • Day off on your Birthday to celebrate the occasion
  • Induction and training from day one
  • Group Personal Pension Plan
  • Life Assurance
  • Health Screening
  • Eye Care reimbursement
  • Colleague reward schemes and incentives
  • Employee Assistance Programme for personal and professional advice
  • Professional development/CPD
  • Social events
  • ESG – environmental, social, and governance commitment
  • Churchill Foundation providing charitable and themed events across the Churchill Group
  • Hero awards linked to our values

We pride ourselves on building quality apartments in desirable locations, providing security, peace of mind, and independence for older people.

As a leading retirement living specialist, we have won numerous awards, including 'Best Companies' and 'Housebuilder of the Year.' We understand the importance of protecting your personal data when submitting a job application.



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